Technical Support Software

Kevin P. Mooney Mobile: 347-***-****

***-** ******** *** *** b44 Email: *************@*****.***

Flushing, NY 11355

SUMMARY Computer Engineer in pursuit of Desktop or Technical Support

position. Learning new technology applications and Networks. Ability to

establish priorities in a team working environment.

Technical Skills

Windows NT/2000/XP/Vista (workstation & server) Windows

2003 / 2008 Server / MAC X, Windows 7. Extensive knowledge

on Active Directory, Exchange 2003, 2007, VPN Client,

firewalls configuration, router setup, switches, Leo

Stream, Service Desk, Track IT, Remedy, Heat, Magic

helpdesk ticketing systems, Xyloc, Group Wise /MS Office

Professional 2003 / 2007. Quadramed, Bedbord, web term, Doc

Imaging, Thunderbird /Lotus notes 8.5 client/ Web email

applications, Remote Access control software, VM ware,

Citrix client and Web interface, Novel client, VPN

connections, I-Folder, Terminal Server, Microsoft Live

meeting 2007, Desk Side. Command line utilities, Netware

6.5, Desktop Central 7 management Software, HP Open view

monitoring system, Mal- ware, Backup exe, SSL. I-Pad

devices.

Core Competencies / Skills

Quick learner with ability to translate complex

ideas. Good and Excellent Technical organizational skills

and ability to prioritize workload. Attention to detail and

precision solid concerning meeting deadlines and very

reliability. Excellent communication work ethics

interpersonal skills

Experience

01-10 - 09-10 Omni link Corperation, Weil Gotshal Manges -Law Firm -

Micro Specialist

. Setup and prepped loaner laptops and Aircard s for

Attorney and Partners.

. Published and uploaded Applications on the Citrix

Management Server consol.

. Created and added users to the enterprise server and

activated phone devices.

. Configured and trouble shooted I-Pad devices and

installed Firm applications

. Built and created VM machines for Windows and Mac

laptop machines.

. Installed Local and Network printers using a system

called Web Print utility.

. Provided onsite and Level 2 support at Law Firm during

high volume Hours.

. Supported applications as I-Folder, Docs Open, Desk

Site and Delta View.

. Upgraded users from Office 2007 to Office 2010 during

none working hours.

. Setup configured and supported lotus notes 8.5 client

and web based version

. Migrated all users from lotus notes 8.5 to Outlook

Client 2007 professional.

. Converted law firm computers from Novel Client to

Windows LAN Desk.

. Traveled with the associates and partners to different

states during trials for

Support and setting up the Computer Systems in the

court rooms and was on call.

3/09 - 12/09 Global Insight, Kings Country Medical Center (Jr Systems

Administrator)

. Performed hardware and software support on all Hospital

Servers and Computers.

. Troubleshooted and supported Windows 2003 and 2008

server operating systems.

. Created software packages and implemented it through

the Group Policy consol.

. Monitored Wireless access points though the web based

Cisco wireless system.

. Created mailboxes and setup public folders using

Exchange 2003 consol.

. Adding users to Enterprise server and assigned wireless

activation password

. Managed users account rights and policies through

Active Directory consol.

. Gave users internet access rights and assigned IP

addresses to Network printers.

. Monitored Virtual computers using Leo Stream and VMware

web system.

. Supported 5,000 plus users in 7 buildings and 4

satellite off site locations.

. Performed and ran daily backups on servers and work

stations using backup.exe.

. Assigned opened Tickets to desktop and help desk

support Teams as needed.

7/08 - 02/09 Baldwin Technical support, New York Presbyterian Hospital

(Deployment Technician)

. Performed rollout and pc deployments of new Imaged

desktop computers.

. Installed required hospital programs and online web

based applications.

. Backed up and restored users data and there network

public drives.

. Kept an inventory of computers on MS Excel hardware

tracking form?

. Tested and patched network data drops and connectivity

issues using a fluke.

. Assigned private and public IP address for new and

replacement machines.

. Set up and configured IP addresses on network printers

for end users.

. Setup configured and supported lotus notes though

client base and Web access.

. Troubleshooted hardware and application issues using

SMS remote control.

. Updated user and computer account information in

active directory and also refreshed the policies as

needed.

7/05 - 06/08 The Computer Merchant, New YorkCity Dept. Of Education

(Help Desk Team Lead)

. Provided end user phone Support throughout the 5

borough school districts.

. Troubleshooted Windows XP, Office 2003, Mac X

Technical Support issues.

. Supported users 3270 ATS Mainframe sessions using the

net view utility.

. Set up and configured new blackberry devices to the

enterprise server.

. Configured and supported Outlook 2003 professional

client and web access.

. Managed Technicians on new procedures and our

ticketing system.

. Escalated unresolved problem tickets to Field Service

and Operational Centers.

. Responsible for updating opened and unresolved

tickets on a daily basis.

. Monitored schools networking system using HP Open

view Utility.

. Supervised Help Desk system by monitoring the call

volume and assigning calls to other technicians as

needed.

5/04 - 7/05 Temp Force, New York City Dept. Of Education (Desktop Lead

Specialist)

. Performed desktop and hardware support on Win XP and

Mac Computers.

. Troubleshooted Mac X and 9 start up and configuration

problems.

. Backed up and restored users data using the XP file

transfer wizard.

. Supported and Troubleshooted Vpn Client and SSL

Connections.

. Provided Technical support in person and remotely on

opened tickets.

. Removed viruses and spyware on user's computers and

laptops using Norton.

. Escalated tickets to proper network support groups

when it was needed.

. Redeploy Users workstations and configured printers

to be on the network.

. Reimaged and setup new workstations using Drive image

software utility.

. Troubleshooted Lan and Wireless internet connection

issues and access points.

. Supported PSAL, Food Service, Pupil Transportation

and custodian depart.

. Traveled to school location for issues that couldn't

be resolved remotely or through phone support.

09/03-05/04 Performance Resources, Columbia University (Senior Desktop

Support Specialist)

Performed on-site desktop and Network support issues

for university campus.

Troubleshooted users workstations hardware and

software Technical issues.

Worked closely with Network administrators and

programmers as needed.

Responsible for upgrading computer hardware, software

and daily backups.

Adding user /computer accounts to the domain and

created public folders.

Managed user accounts and polices through Active

Directory consol.

Setup configured and granted users access to the

Windows Terminal Server

Uploaded and implemented software packages on the

university's Network.

Assigned permissions to folders including shared

resources on the network

Set up user's mail boxes and configured Protocol and

resources in MS Exchange.

Certifications A+, N+, MCP, MCSA, MCSE[pic]

Education

11/09 - 05/12 University of Phoenix

Bachelors degree in computer

Networking in progress.

10/01 -12/02 Computer Career Center

Certified Systems Engineering

program

09/90 -06/94 Flushing High School

Academic

REFERENCES Available upon request

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