Customer Service Sales

Wendell Mark Walker

*** **** **** ******, *** **B, Brooklyn N.Y. 11212

Phone: 718-***-**** **************@*****.***

Education:

**** -**** ****** ***** ******* C.U.N.Y

Brooklyn, NY

Degree: BACHELORS OF SCIENCE in COMPUTER INFORMATION

SYSTEMS

Technical Skills:

. Windows 9x-2000, XP, Vista, Win7, Windows Server 2008, Linux, Mac OS

X.

. ATS, FAMIS, Microsoft Office 2007, QuickBooks.

. Visual Basic, Access, ASP.NET, VPN Connections.

. Java, C++, C#, and other programming languages.

. Pro Tools, Adobe Photoshop, Corel.

Experience:

2008 - 2010 IS/311 The Essence School, Department of Education

IT Specialist

Brooklyn, N.Y

. Set-up new computer equipment in classrooms and offices.

. Ensure all LCD projectors, Smartboards, and other A/V equipment are

functioning.

. Troubleshoot hardware and software problems.

. Configure wireless devices to access department of education network.

. Fluent in MAC hardware and software, Airport Extreme networking.

. Add and manage users and computers to domains using active directory.

. Webmaster for school website.

. Maintain School servers.

. Maintain technology equipment inventory.

. Maintain and monitor equipment security.

. Train teachers in new and existing technologies.

2008 - 2009 PS 135 Sheldon A Brookner, Department of

Education Brooklyn, N.Y

IT Specialist

. Set-up new computer equipment in classrooms and offices.

. Ensure all LCD projectors, Smartboards, and other A/V equipment are

functioning.

. Troubleshoot hardware and software problems.

. Configure wireless devices to access department of education network.

. Fluent in MAC hardware and software, Airport Extreme networking.

. Add and manage users and computers to domains using active directory.

. Maintain technology equipment inventory.

. Maintain and monitor equipment security.

2006 - 2007 SERVICES FOR THE UNDERSERVED

Brooklyn, N.Y

Case Manager

. Continuous improvement of client welfare.

. Maximized individual client's potential.

. Supported client's needs and helped accomplished their

goals.

2004 - 2006 SUNGLASS-HUT INC.

Queens, N.Y

Sales Associate

. Provided excellent customer service while meeting daily and monthly

sale goals.

. Performed duties with limited supervision.

2002 - 2004 ALTITUNE INC.

Queens, N.Y

Sales Associate

. Planned new and improve sale strategies.

. Entered daily sales figures.

. Filed and sorted daily paper work.

2000 - 2001 CHASE MANHATTAN BANK Manhattan, N.Y.

Major Achievement 3 Silver Stars for excellent customer service, problem

solving skills & team leadership.

* References Available Upon Request *

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