Customer Service Insurance
Resume:
Toreon L. Jordan
Duluth, GA 30096
**********@***.***
Objective
Administrative/Customer Service position that will benefit from my
initiative, capabilities, and contribution. I am especially interested in a
position with the potential for advancement and increased decision making
responsibilities.
Professional Attributes
Reputation as a dependable and accountable employee.
Skillful at processing data and information.
Effectively manage many different responsibilities simultaneously.
Unequaled customer service and client relationship skills.
Recognized for strong communication skills, handle high-
pressured situations in a professional and effective manner.
Professional Background
2005-2008 AIG Agency Auto: Agency Communication Rep.
Assist auto insurance agents with billing and coverage of mutual customers.
Identify and resolve customer service issues. Verify insurance coverage.
Fax and receive documents when needed and forward information to various
departments when necessary. Complete endorsements and other policy changes
when necessary.
2004-2005 AIG: Workers Compensation Case Setup Tech.
I set up worker's compensation claims from numerous clients in a paperless
environment on the company's mainframe.
2002-2004 Sertec Corporation: Claims Reporting Rep.
Claims reporting for numerous companies. Establish various first reports
on injury i.e. short-term disability, auto, and worker's compensation.
EDUCATION
Dekalb Technical College 2008-2009
RS Thomas 2007
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