Customer Service Medical
Resume:
Shawnee KS *****
abib0p@r.postjobfree.com
Kassie L Alt
Objective: My objective is to obtain a position with a reputable health care facility, where
I can continue to learn and advance, by using skills acquired through my education and
clinical rotations as a student.
Education:
• Saint. Luke’s School of Radiologic Technology
Graduated June 18th, 2010
4401 Wornall Rd Kansas City, MO 64111
• Paradise Valley Community College
A.A.S General Business issued May 2004 GPA 3.23
18401 N 32nd St Phoenix AZ 85032
Credentials:
• Basic Life Support CPR through May 2012
•RT (R) ARRT Certified
• LRT Kansas Licensure
Experience:
Current September 2010 Truman Medical Center
Radiologic Technologist PRN
2411 Holmes St Kansas City, MO 64108
o I perform routine and emergency radiographic exams
o I perform fluoroscopic exams
o I perform portable radiography
o I operate radiographic equipment and other equipment/devices as needed
o I provide patient care based on the patients needs
o I interact with patients, physicians, and other staff on a daily basis
o I clean rooms and stock supplies as needed
1
July 2008 June 2010 Clinical Rotations as a Student
As a student I experienced many different clinic sites listed below. This gave me the
opportunity to work with outpatients and inpatients. I also did surgery rotations with a C
Arm and plain film, fluoroscopy rotations, and trauma rotations.
o Saint Luke’s Hospital
o Saint Luke’s South Hospital
o Saint Luke’s East Hospital
o Saint Luke’s Outpatient Imaging Center
o Shawnee Mission Medical Center
o Truman Medical Center
o Children’s Mercy Hospital
o Kansas City Orthopedic Institute
July 2009 – June 2010 Truman Medical Center
Radiology Student Intern
2411 Holmes St Kansas City, MO 64108
o I performed routine and emergency x ray exams with limited supervision
o I operated radiographic equipment and other equipment/devices as needed
o Provided patient care based on the patients needs
o I interacted with patients, physicians, and other staff on a daily basis
o I cleaned rooms and stock supplies as needed
o I assisted CT technologists as needed
July 2006 May 2008 SunBridge Capital, Inc
Servicing Specialist / Customer Service Associate
6300 Nall Ave Ste 200 Mission, KS 66202
o I handled incoming and outgoing customer service calls.
o I researched and analyzed customer lease agreements.
o I handled all customer requests regarding their lease agreement.
o I also assisted other departments regularly.
2
January 2006 June 2006 Internal Revenue Service
Data Transcriber / Data Conversion
2306 E Bannister Rd Kansas City, MO 64131
o I used skills in operating an alphabetic/numeric keyboard with acceptable speed and
accuracy.
o I worked from unedited and un coded source documents or from complex documents
that were prepared by the public
o I examined, perfected, processed, and converted (inputting) information from a variety
of taxpayer prepared returns and related schedules, federal tax forms, and other
taxpayer information into the IRS computer system from taxpayer returns.
o I also entered taxpayer payments in the RPS system
September 2004 January 2006 Saint. Luke’s South Hospital
Admitting Representative / PBX Operator
12300 Metcalf Ave Overland Park, KS 66213
o I was responsible for seamless entry into the hospital in a timely, efficient and customer
focused manner.
o My admitting functions included collecting accurate demographic, financial and clinical
information during registration
o I responded to patient’s questions or concerns and informed the patients of their rights,
responsibilities and other required information
o In PBX, my responsibilities were to answer all incoming calls to the hospital and
dispatch security calls with timeliness.
o I handled emergency procedures promptly and with accuracy
o I maintained respect and confidentiality for patient’s privacy while handling calls
o I served as a communication liaison for individuals requesting attention by security
officers.
3
July 1999 July 2004, Discover Financial Services / Discover Card
Customer Service Rep, Fraud Prevention Rep, and Collections Rep
2402 W Beardsley Rd Phoenix, AZ 85027
o Handled inbound and outbound customer service, fraud prevention, and collection
calls
o Interact with customers, sales associates, and merchants on possible fraud related
issues.
o Researched and analyzed cardholder accounts being investigated for fraudulent
activity
o Processed monetary adjustments for cardholder accounts to ensure cardholder
satisfaction
o Set up new accounts for cardholders
o As a peer coach, my responsibilities were to ensure that all the fraud prevention
representatives were adhering to all policies and procedures
o Updated daily statistics within the department
o Improved my skills by using the training library, reading books, watching seminars,
or completing computer based training programs
4
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