Customer Service High School
Resume:
Ellen Alexander
Renton, Washington 98055
**********@*****.***
OBJECTIVE
A position utilizing my strengths and skills
SUMMARY OF QUALIFICATIONS
A detail-oriented, self-motivated professional with extensive experience in the banking
industry. Works well independently and as a strong team member. Areas of expertise
include:
• Customer Relations • Oral and Written Communications
• Problem Analysis and Resolution • Organizational Skills
• Analytical Skills • Builds Positive Relationships
SIGNIFICANT WORK EXPERIENCE
Bank of America, Exceptions
Title: Operations Representative (02/80-2000)
Description:
Process various types of rejected items, to include: DDA, Savings, ACH. Responsible for
working stops Suspects, Stop payments, lost/stolen, NSF and OTP. Using various
systems, include: BOL teller, BOL admin, which includes CIS, INQ, Holds, Stop Payment.
Bank of America, Research and Adjustments/RIR
Title: Research Rep III (2000-2006)
Description:
• Prioritized cases to meet deadlines an avoid potential losses to the company
• Adapted knowledge and self trained on Interstate and Adjustments case types in
order to provide assistant to new team members after merger of RIR into R&A.
• Ensured compliance with written and regulatory guidelines.
• Resolved complex cases and service inquiries received from various channels.
Additional Information:
Accomplishments:
Receive recognition such as: My Reward Points, Spirit Cards, Spirit Team Medallion, and
WOW Pin.
Education and Skills:
School Name: Lincoln High School, Seattle WA.
Major: General
Skills:
A motivating leader with over 25 years experience in operations and customer service.
2007-2009 WORKED AT THE SEATTLE PASSPORT AGENCY AS A PROCESSOR AND
IN THE WILL CALL WINDOW AS A CASHIER RECEIVING MONIES AND CREDIT CARD
PAYMENTS FOR PASSPORTS,BALANCING DAILY AND PREPARATION OF DEPOSIT
UNDER STRICT FEDERAL GUIDELINES,ACCURACY WAS NUMBER
ONE,ATTENTION TO DETAIL AS A PROCESSOR,DATA ENTRY FROM APPLICATION
TO SYSTEM,PRINTING OF THE BOOK,SORTING OUT ALL THE DIFFERENT MAIL
TYPES,QUALITY CHECKS ON ALL AND SAKEKEEPING ALL INFO INTO SYSTEM,WE
HAD CERTAIN AMOUNTS WE NEEDED TO MAIL OUT BUT WERE ALSO GRADED ON
ACCURACY,RECEIVED EXCELLENT REVIEW FROM SUPERVISOR.
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