Manager Administrative Assistant

JOHARI AKILI

773-***-**** (c)

*** ***** **** ********, ** 60476

johariakili(at)yahoo.com

SUMMARY OF QUALIFICATIONS:

Management professional with 14+ year supervision over multiple departments

including File Room, Intake Unit and Front Desk. Extensive experience in

process improvement, project management, policy/procedure development and

analyzing financial statements. Master's Degree along with computer

proficiency plus excellent written and verbal communication skills.

EDUCATION:

University of IL, Chicago, Master's of Business Administration, Management

Concord University, Athens, WV, Bachelor's of Science, Accounting

EXPERIENCE:

Policy, Procedure and Process Improvement

Developed procedures and referral guides to improve accuracy and

consistency of information.

Composed Front Desk and Evacuation Procedures and identified best

practices.

Supervised Fleet Management Department and improved controls by writing

Vehicle and

Capital Asset Policies.

Prepared Business Rules for Intake Unit and improved cohesiveness of

methods among Specialists.

Composed Business Rules for Evidence and Files which increased

reliability of database development.

Designed 100+ reports and forms to track costs and monitor productivity

which improved

data collection available for decision-making.

Implemented new inventory program & improved reporting time by 75%.

Computerized accident reporting and reduced submission time by 50%.

Project Management & Problem Solving

Evaluated staffing and equipment needs. Prepared reorganization plan to

provide flexibility

and efficiency.

Assessed File Room storage system, formulated procedures and oversaw

relocation project of

6,000 boxes to improve accessibility.

Prepared staff proposals and feasibility studies and identified needs and

resources.

Johari Akili Page 2 of 3

Communication, Training & Counseling

Performed evaluations and defined objectives to improve individual and

team competencies.

Handled counseling and disciplinary meetings to maintain policies and

expectations.

Built relationships to facilitate assisting 125 employees with office and

building requests.

Worked with building trades such as carpenters, painters, engineers,

plumbers and electricians.

Supervised Credit Department and trained staff to provide greater

flexibility.

Management & Supervision

Managed 20 employees covering 7 departments and 14 supervisors.

Redistributed duties due to

understaffing to maintain essential functions. Simultaneously worked

with multiple agencies,

building trades and service providers to keep all facets of office

operating smoothly.

Supervised 25 employees covering 7 departments and improved cross-

training.

Coordinated Front Desk and Reception staff schedules and duties.

Addressed telephone and in-person

inquires by assisting directly or providing referrals.

Provided services to attorneys and team members by managing 80 support

personnel for the

Civil, Criminal & Administrative Bureaus.

Assisted Operations Manager, 5 supervisors, and 50 technicians daily and

improved

turnaround time for task completion.

Directing & Controlling

Improved accountability of 265+ vehicle fleet by establishing,

maintaining and supervising Fleet

Management Department.

Managed $1,500 petty cash fund by controlling costs and keeping accurate

documentation.

Compared loans to Federal regulations and reduced audited, noncompliance

rate.

Reviewed financial statements and spoke with owners to gain additional

information.

Prepared detailed loan analyses which assisted officers with lending

decisions.

Oversaw Intake Unit/Receptionists handling 5,000 phone calls and walk-in

interviews annually.

Supervised Front Desk, Reception and Security personnel who provided

accurate, efficient and courteous

service to callers and walk-ins.

Technical & Analytical

Developed and implemented Fleet database and increased tracking and

reporting.

Designed and implemented Intake database which enhanced efficiency,

reporting and data collection.

Utilized various databases to track information and prepare reports.

Responsible for weekly reports of Misdemeanor and Felony cases per

courtroom to assist supervisors in

managing staff levels and case statuses and types of dispositions.

Johari Akili Page 3 of 3

JOB SUMMARY:

Nov. 2004 to Feb. 2009 Office Manager-Markham Cook County

State's Attorney's Office

Aug. 1999 to Nov. 2004 Office Manager-PIB Cook County

State's Attorney's Office

Aug. 1997 to Aug. 1999 Office Manager-CAB Cook County

State's Attorney's Office

June 1995 to Aug. 1997 Project Director Cook County State's

Attorney's Office

July 1994 to June 1995 Fleet Manager Cook County

State's Attorney's Office

Nov. 1991 to July 1994 Administrative Assistant Continental

Cablevision

Oct. 1985 to Oct. 1991 Credit Manager & Analyst First Community

Bank

SOFTWARE & TECHNICAL COMPETENCIES:

Internet, Microsoft Office Suite, databases, WordPerfect, Lotus 123 and

GroupWise.

Familiar with computer hardware/software installations and

troubleshooting.

AFFILIATIONS:

Black Oaks Center For Sustainable Renewable Living Volunteer, 2009.

Board Member, Journey To Empowerment, 2007 to Present.

Expungement Summit Volunteer, 2007.

"Eloquence: Rhythm & Renaissance," was self-published in November 2007.

Board Member, New Age Services Corporation, 2005 - 2007.

Newsletter Editor, U. S. Army Reserve, Family Readiness Program, 2003-

2007.

Food Service Sanitation Manager Certification, 2006 to Present.

Contact this candidate