Project Management

Professional Profile

John H. Grimmer

*** ***** ********* ******

Naperville, Illinois 60540

Home Telephone: 630-***-****

E-Mail: ***********@*****.***

Executive Summary

I am highly successful in working with local, national, and global business

users, subject matter experts, and third-party vendors to ensure successful

program development from concept through rollout.

Experience in management/staff supervision and administration, project

management, instructional design, and technical writing. Excellent

communication skills. A record of consistently applying structured

instructional design and project management principles, and methodologies

in implementing training and performance improvement programs.

Methodologies ensure documents, courses and course materials meet program

objectives, client requirements, and strategic initiatives.

Education and Certifications

. M.S. Ed. Instructional Technology, Northern Illinois University, Dekalb,

Illinois, December 1998

. B.A. in Computer Science, North Central College, Naperville, Illinois,

June, 1993

. Indiana University, Certificate in Distance Learning Certificate program,

November, 2001

. Villanova University, Master's Certificate in Applied Project Management,

September, 2003

Areas of Expertise:

. Staff Management and Administration - Supervising, leading, and mentoring

as many as 20 assigned personnel, as well as other professional staff.

Performing all aspects of administration including periodic performance

reviews, performance counseling, and staff development and growth.

Conduct interviews during the hiring process.

. Project Management - Extensive experience in the strategic planning and

managing of instructional design, course development, and technical

writing projects of varying sizes. A proven track record in developing

and leading teams from needs analysis to successful implementation and

evaluation. Managed the implementation of telecommunications networks.

Delivery of projects within established timelines and budget. Project

management approach:

- Scope identification and management

- Time allocation and management

- Resource allocation and management

- Risk assessment, identification and management

- Budgetary estimation and management

- Quality management

- Human resource issues and issue mitigation

. Instructional Design - Comprehensive experience managing, designing,

developing, and deploying all forms of instructional and training

programs which include scenario-based training simulation programs,

eLearning and Web-based programs, instructor-led training courses, and

facilitated workshops. Conduct needs analyses to determine project scope.

Create training plans and course design documents. Use of the ADDIE

instructional design model. Deliver projects on-time, within budget and

scope of the project definition.

. Communication - Strong interpersonal communication skills with the

ability to communicate throughout all levels of the organization from CEO

to line personnel. Create and use of periodic status reports to ensure

project requirements and timeliness are met.

. Technical Writing - Create user guides, online help, technical reference

manuals, quick references and job aids. Projects include researching the

appropriate content for inclusion in the documents, adhering to

established standards and document formatting, and the use of multiple

software packages to produce the documents. Experience in converting

paper documents to online and Web-based libraries. Create style guides

and templates.

Industry Experience

Telecommunications Financial Services

Contact/Call Center Manufacturing

Retail Non-Profit

Food Processing

Areas of Expertise

Instructional Design Needs Analysis and Assessment

Curriculum Design Project Planning and Execution

Performance Analysis Risk Analysis, Management and

Mitigation

Project Management Implementation and Rollout

Business Analysis Staff Management and Administration

Strategic Planning Templates and style guides

Experience Highlights

. Management and Supervision

- Management of staffs of 20 consultants and 18 military personnel in

the areas of instructional design, training development, training

delivery, technical writing, and operations.

- Perform administrative functions for assigned staff to include

performance reviews.

- Counsel staff members on performance-related issues.

- Conduct candidate interviews as part of the hiring process.

- Develop training curricula.

- Serve as a mentor and coach for assigned staff members and others

seeking advice and mentoring.

- Develop proposals for training projects and responses to requests for

proposal from clients.

- Participate in sales activities as a subject matter expert.

- Develop resource estimates for project plans and training project

proposals.

. Project Management

- Manage the design and development of instructional design and

technical writing projects for a training and education department and

a Technical Communications Practice of a Chicago area consultancy.

- Lead teams of three to five instructional designers on assigned

projects.

- Identify project scope.

- Estimate resource requirements and budgetary resources.

- Establish project plans.

- Negotiate completion dates for assigned projects.

- Coordinate the design, implementation, review, quality control and

troubleshooting of all project materials.

- Manage all project phases from initial planning to customer

acceptance.

- Develop risk management and mitigation plans.

- Mitigate risk conditions to ensure successful project completion.

- Manage the implementation of training projects and telecommunications

networks.

. Instructional Design

- Use the ADDIE (analyze, design develop, implement, evaluate) model of

Instructional Design.

- Use software programs to create web-based and computer-based training

modules to include Captivate, Dreamweaver, Flash, Director and HTML

coding.

- Conduct needs and task analyses to determine the requirements for

training, learner capabilities, classroom requirements and course

material requirements.

- Design training curriculum and courses to be delivered in classroom,

over the internet, and other technology-based environments.

- Develop instructor and participant materials for assigned courses

using Microsoft Word and FrameMaker.

- Design train-the-trainer program and materials.

- Perform evaluations during the analysis, design and development phases

of course development, as well as evaluated course effectiveness.

. Technical Writing

- Develop customer documentation for assigned products using all

available tools.

- Develop on-line help system using HTML pages.

- Develop the following types of documents from analysis through

production and deployment:

Systems Documentation User Guides Proposals

Installation Guides Design Documents Client Presentations

Procedure Manuals Project Reports Business Cases

Software References Online Help and Style Guides and

Information Templates

Client and Employment History

. Aspect Software - Full-time Employee

. Self-Employed Consultant/Contractor

- Allstate Insurance - 6 month contract/project

- Lucent Technologies - 3 month contract/project

- Circuitron - 1 month contract/project

- Discover Financial Services - 3 month contract/project

- Hewitt Associates - 6 month contract/project

- ConAgra Foods - 14 month contract/project

- Accenture - 3 month contract/project

- HSBC North America - 9 month contract/project

- Inspect Your Home, Inc. - 2 month contract/project

- Dow Chemical - 3 month contract/project

- Motorola - 17 month contract/project

- Naperville Area Chamber of Commerce - 1 month contract/project

- The Ball Foundation - 3 month contract/project

- Based Workers, Inc. - 2 month contract/project

- AT&T - 16 month contract/project

- ProTechmation - 1 month contract/project

- Goldman Sachs - 3 month contract/project

- VideoJet - 3 month contract/project

- Sears, Roebuck & Company - 9 month contract/project

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