Customer Service Sales

**** ****** **** ***** *. THOMAS

316-***-****

Cheney, KS 67025

**********@******.***

SUMMARY OF Exceptional business professional offering 27 years of

progressive involvement in

QUALIFICATIONS: many areas of the manufacturing/printing industry.

Possess broad experience in the areas of management,

sales, customer support, planning, estimating, and

communications. Outstanding success in building and

retaining professional relationships. Exceptionally

well organized and self-motivated with initiative to

achieve goals. Retain a proven record of

achievement.

PROFESSIONAL HIGHLIGHTS

. Managed exceptional service on accounts during 30% volume growth and

25% reduction of employees.

. Instrumental in driving 30% sales growth by improved engagement and

utilization of a national sales force. Made successful outside sales

calls on key prospective accounts.

. Helped plant exceed absorption and profit contribution goals by

reconfiguring estimating parameters and identifying efficiency

opportunities.

. Managed successful implementation of new ERP system as a site leader

for installation.

. Leader in creating successful teams that identified chronic problem

areas and successfully implemented new/revised procedures to improve

the problems.

PROFESSIONAL EXPERIENCE

Staples Print Solutions, Wichita, Kansas

December 1997- Present

Customer Service Manager

. Increase sales by making effective outside sales calls and

assisting national sales force.

. Manage Customer Service, Estimating, and Plate File department

staff.

. Develop effective professional communication with all

departments, account representatives, and customers.

. Provide for exceptional levels of customer service by

anticipating critical schedules, establishing effective

followup, and involving customer service staff in pre and post

sale activities.

Estimating/Manufacturing Supervisor

. Prepare accurate and timely job cost estimates.

. Engineer pressure sensitive label jobs to meet customer end-use

and application requirements.

Account Specialist

. Make sales calls on new and existing accounts.

. Identify new market segments that provide additional sales

growth.

. Supervise customer service representatives.

ProForma Business Images, Wichita, Kansas

September 1996 - December 1997

Owner and operator of a printing distributorship

. Formulate sales and marketing strategies.

. Obtain customer base by identifying prospects and establishing

positive relationships.

. Utilize new printing technologies in order to save clients time

and cost.

. Create positive working relations with clients and vendors.

. Maintain financial records.

Service Business Forms, Wichita, Kansas

December 1983 - August 1996

Order Entry/Production Planning Supervisor

. Provide training and assistance for department employees.

. Enter and plan orders.

. Supervisor of Pre-Press Department.

. Supervisor of only department to have no "bad job" expenses for

31 consecutive months.

Contact this candidate