Customer Service Sales

Jacqueline N. Mitchell

Objective To be successful and grow in my individuality and

assist customers in any way possible

Experience 2003-2006 FoodLion Trenton, GA

Office Assistant

Responsible for providing direction and instruction

to Sales Associates and Service Associates as

delegated by the Customer Service Sales Manager

Maintained office procedures and polices relating

to cash reports, register checkups, deposits and

coin stars.

Performed Sales Associates and Service Associates

duties

2006-2008 FoodLion

Signal Mtn, TN

Assistant Customer Service Manager

Responsible for supervision of Front End Sales

Assistants, Sales Associates and Service Associates

as delegated by the Customer Service Sales Manager.

Train and develop Sales Associates, Sales

Assistants and Service Associates.

Ensure Food Lion Standard Practices of customer

service are priority and met at all times.

Maintain Front End Standard Practice of all Front

End accounting services.

2008 Blue Cross Blue Shield Chattanooga, TN

Claims Processor

Processed claims for service providers

Decision making on behalf of paying or not paying

Performed in excel and other office

2009-2010 Convergys Chattanooga, TN

Technical Agent/ Billing Agent

Provide excellent customer service

Takes inbound phone calls from customers with

technical issues

Takes inbound phone calls from customers with any

issue relating with DirecTV and customer service

Takes inbound calls from customers with concerns or

questions relating to their bill

2010-Present Accellent

Trenton, GA

SPI Tech

Ran machines for etching of wire from all

departments

Education 1995-2005 Ider High School Ider, AL

Graduated 2005- High School Diploma

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