Manager Customer Service

John F. McGowan

**** * ******** *** ( Tucson, AZ 85718

520-***-**** Home 520-***-**** Cell ( **********@***.***

Relationship Manager - New Business Development

Driving revenue growth, opening new sales opportunities through the

development of strategic client relationships and key business

alliances

High-energy relationship manager with a proven Core Expertise:

record of success in leading teams and driving Strategic Planning

sales. Trusted business partner with consultative Client Development

approach; a consummate business development Targeted Marketing

specialist who is highly effective in leveraging Sales & Service

sales and service expertise to open new avenues of Public Relations

business and retain client accounts long-term.

Respected, hands-on leader known for ability to

motivate teams to achieve outstanding results.

Incisive business manager valued for skill in

building new business alliances and developing new

revenue streams.

PROFESSIONAL EXPERIENCE

Licensed Realtor

Zip Realty, Tucson, AZ January 2010 to present

Relationship Manager II - Vice President

JP Morgan Chase, Tucson, AZ October 2008 to June 2009

Attracting new business and developing new revenue streams

Joined business banking team with responsibilities for business development

and relationship management for medium size business clients ($ 10 - $100

million in revenue).

. Manage 120 client portfolio consisting of $ 30 million in commercial

loans and $ 40 million in deposits.

. Profile new and existing commercial clients to develop new loans and

deposits while maintaining strict adherence to established credit

policies, with emphasis on risk control.

. Analyze financial statements to ensure requests meet underwriting

guidelines with emphasis on liquidity, leverage, and cash flow.

. Maintain aggressive customer and prospect calling schedule.

. Provide high level of customer service to business clients and manage the

banking relationship.

Senior Vice President

Union Center National Bank, Union, NJ, 1996 to 2008

Drove growth...successfully attracting new business and developing new

revenue streams

Reporting to CEO, led team of 4 business development officers in expanding

client base and driving revenue growth for bank with $1.1 billion in

deposits. Developed business relationships and implemented strategies to

market and promote bank products and services to business clients. In-

housed and assumed management of $1 million marketing/advertising function.

Team Leadership/Business Management Expertise

. Led business development team to excellence, consistently exceeding

departmental goals for new deposits and commercial loans. Effectively

coached and mentored team to maximize production.

. Implemented public relations initiatives that gained extensive exposure

for bank in local community, opening doors for future business.

Participated in broad range of networking opportunities to establish

presence and build sense of trust among prospective clients.

. Initiated differential database marketing, launching strategic marketing

campaigns that were highly effective in attracting new clients by

targeting products and services to specific demographic groups.

. Introduced online banking, designing website that was key tool in

attracting and retaining customers. Assembled and led team that

successfully launched website in stringent 6-month timeframe.

. Saved $150,000+ per year by in-housing previously outsourced advertising

function, successfully running it as income center for 10 years.

New Business Development & Revenue Generation Successes

. Established stellar record in generating new business, achieving an

average of $7 million in new deposits and $5 million in new loans over 10-

year period, substantially exceeding all goals.

. Developed government market that brought in $70 million in new deposits

over 4 years.

. Introduced creative products and services as means to increase revenue.

Among successes:

< Added courtesy overdraft protection, with client opt-out option, to

all accounts, generating $400,000 in fee income in first year alone.

< Offered low-cost incentives on CD and money market accounts that were

successful in attracting $200 million in new deposits, far exceeding

$18 million target.

Vice President/Business Development Officer

Bank of New York/National Community Bank of New Jersey, Maywood, NJ, 1985

to 1995

Led business development efforts during period of substantial revenue

growth

Recruited to join business development team, developed relationships with

community businesses to market and promote bank products. (Bank of New York

acquired National Community Bank in 1992.)

. Implemented business development strategies that were instrumental in

generating millions of dollars in new loans and deposits.

. Earned recognition as top producer for commercial business accounts for 4

straight years.

Branch Manager/Business Development Officer

Commercial Trust Company of New Jersey, Jersey City, NJ, 1983 to 1985

Managed branch operations and implemented programs to attract new customers

and expand relationships with existing ones.

. Completed formal credit training to support loan business.

EDUCATION

BA Degree in Public Administration, Kean University, Union, NJ

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