Patti Mattke

**** ***** ** #*

Aberdeen, SD *****

605-***-****

OBJECTIVE

Aggressive individual seeks a challenging career by utilizing strong

interpersonal

Skills in communication. Having been office manage, CSR and insurance agent

for 16 years, learned the principals and process for providing the best

customer and personal services. Innovative, well organized and proactive.

EXPERIENCE

Insurance Agent & CSR-Johnston Agency, Inc. January 2009 to

present

Aberdeen, SD

Selling insurance policies per individual needs

Handled claims, managed accounts

Knowledge of administrative and clerical procedures as operating all office

equipment

Insurance Agent & CSR-Dakota Gold Insurance July 2005 to January

2009

Volga, SD

Assisted customers, handled claims, settling disputes & resolved conflicts

as needed

Handled accounts receivable and payable

Performed day-to-day administrative tasks such as maintaining information

filed and processing paperwork

Top selling agent out of office of 5

Office Manager-Montgomery Agency October 1993 to July

2005

Huron, SD

Senior CSR/Quality Assurance Representative

Assisted customers

Developed specific goals and plans to prioritize, organize and accomplish

work

Compiled coding, categorizing, tabulating, auditing and verifying

information and data

EDUCATION

Cosmetology---Watertown Vo-Tech

Licensed in cosmetology

Licensed in property & casualty insurance

Certified in CPR and first aide

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