Management Technical Support

**** ******* **.

Atlanta, Ga. ***** Phone 678-***-****

E-mail ************@*****.*** Brian A. Hurling

Career Summary

To assist, coordinate and trouble shoot for a

company who meets the needs of their clients,

customers and staff through Information Technology.

Summary of

qualifications PC & Mac Configurations

Configuration of wireless networks (Linksys,

Belkin, Cisco etc) & operating systems

NET/SAP/ Visio/ Schedule soft/Microsoft CRM/BMC

Remedy/ Clarify

Java applets/Active Directory/ Data Warehouse/

Business Intelligence

Proficient with all Microsoft Operating Systems &

Windows servers

Proficient with Microsoft suite and MS Exchange

and Microsoft outlooks

Proficient with Domain Name Severs and DHCP

Cisco Systems VPN clients

Netmeeting, Remote-to-live, Remote desktop, VNC

Certifications Kronos Time Management

A+

Education Expected graduation date: Fall 2010 Atlanta

Metropolitan College

Associates of Science concentrating in Computer

Information Systems

Professional

Experience 02/06 - 06/10 Georgia Pacific

Corporation

Production Support Analyst

Support 50,000+ employees on Kronos 4500 and 450

time clock applications through window 2003 server

Provide level II Kronos production support using

clarify management and BMC Remedy

Application security setup, facility database

maintenance and workforce attendance

implementation,

Support users through live netmeeting sessions and

RDP

Updated spreadsheets using Microsoft excel and

other Microsoft suite applications.

08/05 - 11/05 Verso Technologies

Advance Application Specialist

Provided Technical Support service using basic

Active directory

Supported the domain name server and dhcp using

window XP operating system

Supported end users with contact management

technologies.

Provided problem resolution, escalation, call

routing and database management for customer

inquiries.

02/03 - 02/05 Calltech Communications

Technical Support Representative

Assisted with resolution of billing accounts issues

for Bellsouth DSL customer.

Provided troubleshooting for modems, printers,

faxes, switches, and routers.

Resolved issues in the areas of TCP/IP, LAN/WAN

connections, file and printer sharing, DLL Files,

through Win/XP, Win2000, Win/ME, and WIN/98 as well

as desktop support issues.

Resolved email issues using Microsoft outlooks 2003

& 2007

References Mr. Ejersa Tumsa/Georgia Pacific /Team

Lead/Atlanta, Georgia/678-***-****

Mr. Maurice Hamilton/Georgia Pacific /Sap Team Lead

/Atlanta, Georgia/216-***-****

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