Software Process Improvement

KATE SIMPSON

**** ******* ***** ** #**** 817-***-****

Dallas, Texas 75287 **************@*****.***

SUMMARY OF QUALIFICATIONS

Experience in multiple areas of data analysis and reporting, including

document writing and editing. Proven track record of consistent performance

and increasing responsibilities within each job role. Analytical thinker

with a strong sense of initiative. Key skills in data analysis, process

development or improvement, desktop publishing, technical writing,

proofreading and editing.

PROFESSIONAL EXPERIENCE

Clearview Staffing Software

Addison, Texas

Documentation Specialist

January 2008 - Present

. Review support tickets and write software release notes in HTML

format.

. Write and update user documents current with each software release.

. Manage each version of user documents in Adobe PDF and InDesign file

formats.

. Write and send customer emails for server downtime, software updates

and company holiday closings.

Carter BloodCare Bedford, Texas

Information Services Data Specialist / Data Entry Clerk / Records Auditor

Various dates since 2003

. Research donors in database program to extract various types of

information for accurate reporting.

. Responsible for high level of detail oriented record entry with

proficiency in typing speed and accuracy.

. Update donor demographics in database program & managed post-audit

donation records.

. Audit donation records for SOP compliance, completeness and risk

management.

JCPenney Plano, Texas

Internal Communications Creative Writer Summer 2007

(Contract)

. Writing and proofreading for company newsletter and internal website.

. Creating Excel archive files of newsletter stories, issue date, file name

and writing brief description of topic.

. Updating video archive database with detailed description of content.

Language Computer Corporation Dallas, Texas

Data Analyst April 2006 - February 2007

(Company experienced downsize for lack of revenue in February 2007)

. Created benchmark files by annotating semantic relations between words

and phrases within each given sentence.

. Wrote and edited product descriptions for company software projects and

programs.

. Developed notes, examples, and work related comments on the company

wiki/website.

. Discussed annotation strategies during group meetings to initiate process

improvement within department.

DynCorp International Fort Worth, Texas

Proofreader / Proposal Librarian / Desktop Publisher April 2005 -

April 2006

. Proofread and edited governmental proposals for errors in grammar, page

layout and format.

. Updated inventory log spreadsheets with the current status of all copies

present, missing and checked out.

. Initiated unique inventory number system and applied labels to each copy.

. Developed and authored a form for temporary employee timesheet-specific

to proposal title and job responsibilities.

Creative Writing Group - University of Texas at Arlington

Arlington, Texas

Organization Leader 2001 - 2003

. Directed student workshops to explore and teach different reading and

writing style variations.

. Created marketing flyers and organization website to increase student

awareness and group involvement.

EDUCATION

The University of Texas at Arlington December 2003

Bachelor of Arts in English, major in English with a minor in Writing

ADDITIONAL SKILLS SUMMARY

. Computer skills: PC and Macintosh literate, MS-Office Suite, including

Works and Publisher, HTML and basic web design, Typing - 70 wpm

(including 10-key).

. Proven innovator of process improvement & solid record of project

initiation and accomplishment.

. Extremely reliable team player with a dedicated individual work ethic and

goal-oriented vision.

Contact this candidate