Manager Customer Service

JEFFREY OZUR

**** ***** ***** *** . ****** Heights, CA . 95610-7429 . 916-***-****

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SUMMARY OF QUALIFICATIONS

. Recognized for team leadership and increased productivity in a

management and administrative environment

. Proven successful track record working in a deadline-oriented

environment

. Proven ability to quickly adapt to new technical and operational

procedures

. Demonstrated high, energetic work ethics and analytical skills

. Good written and verbal communications skills working with staff and

public

. Hands-on manager with expertise in customer service and human

resources

EDUCATION

Kaplan University - School of Legal Studies

2011

Bachelor of Science in Paralegal Studies

3.6/4.0 GPA

Oklahoma State University

1989

Distribution/Transportation Management

Chaffey Community College

1984

Correctional Administration and Conflict Resolution

Cal State Los Angeles

1974

Business Administration/Vocational Teaching

East Los Angeles Junior College

1972

Administration of Justice

SCHOLASTIC HONORS

President's List

PROFESSIONAL EXPERIENCE

Nakash Enterprises LLC - Facility Manager 2008 -

2009

. Oversaw retail operations of multiple convenience stores

. Interviewed, hired, and trained new and existing team members

. Closely monitored all cash flow activity and inventory

. Created an employee evaluation program

. Liaison with venders

Tooley Oil Company, Inc. - Facility Manager

2005 - 2008

. Oversaw retail operations of a convenience store / gas stations

combination unit

. Promoted personnel development and training within the Operations

function

. Monitored all City, County, State and Federal regulations for constant

compliance

. Closely monitored all cash flow activity and inventory

. Acted as a mentor to all team members

. Liaison with all inspectors to ensure proper reporting and accounting

of hazardous materials and their proper storage

USA Cash Service LLC - Regional Manager 2002 -

2005

. Oversaw the operations of all units located in California

. Interviewed, hired, and trained all new and existing team members

. Renegotiated leases of existing units as they expire

. Located and negotiated leases for new locations in California and

Nevada

. Closely monitored cash flow and payroll for all units

. Conducted routine audits to ensure compliance with company policies

. Ensured full compliance with the regulations of the State of

California Dept. of Corporations and the California Deferred Deposit

Transaction Laws

. Monitored all activity to ensure compliance with all State and Federal

Privacy Act Laws

. Liaison with state regulators, auditors, and inspectors

. Developed and oversaw a Small Claims recovery program in all States

that the company operated in and the implementation of all judgments

Clearly Wireless, Inc. - Director of Warehouse Operations

1998 - 2002

. Created, designed, and developed an order selection and replenishment

processes to ensure timely deliveries to clients

. Created, designed, and developed a Work Safe Program for all warehouse

personnel in an effort to minimize workplace accidents and injuries

. Conducted weekly safety audits and procedure meetings

. Worked hand in hand with sales staff to ensure good customer relations

. Liaison with various vendors, suppliers, and service providers

. Conducted routine audits and inventories

PROFESSIONAL AFFILIATIONS

Kaplan University Paralegal Club

Kaplan University Honors Fraternity (members must maintain a 3.5 GPA)

Golden Key Honor Society

Alpha Beta Kappa Honor Society

Sacramento Metropolitan Chamber of Commerce

River City Chamber of Commerce

VOLUNTEER AFFILIATIONS

Northridge Little League - Board Member

Boy Scouts of America - Scout Leader

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, Outlook, SmartDraw, LexisNexis

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