Customer Service Representative
Resume:
Leta M. Sandberg
Burnsville, MN 55337
**********@*****.***
OBJECTIVE: A Customer Service Representative position utilizing my skills
in a growing company with the possibility for advancement.
EMPLOYMENT HISTORY:
Processor September 2008 to March 2010
Prometric
St. Paul, MN
. Successfully handled testing materials for both the military and
commercial testing sites for accuracy and information verification.
. Required to keep all contracted clients current with expedited
processing to exceed client expectations.
. Verified customer and order information for correctness, checking
accuracy against previously obtained information.
. Received and responded to customer complaints through written and
telephone requests for refunds.
. Checked to ensure that appropriate changes were made to resolve
customers' issues.
. Contacted customers to respond to inquiries and updated information.
. Worked in a high volume call center responding to international
customers.
Enrollment Specialist March 2002 to March 2007
Blue Cross & Blue Shield of Minnesota
Eagan, MN
. Verified accuracy of data for individual health care options.
. Placed calls to providers and obtained and verified information.
. Managed multiple accounts, keeping information updated and accurate.
. Researched accounts and forwarded Information that was undetermined to
the proper department.
. Followed all procedures to make sure personal information was kept
confidential.
Leta M. Sandberg
Resume
Page Two
Account Representative May 2000 to October 2001
Triadvantage Credit Services
Mendota Heights, MN
. Responsible for managing multiple accounts, to make sure all
information was updated and correct.
. Placed outbound calls to generate new business.
. Placed inbound calls to procure information and follow-up on
arrangements.
. Arranged for debt payment and established payment schedules, based on
customers' financial situations.
. Advised customers of necessary actions and strategies for debt
payment.
. Recorded information about financial status of customers and status of
collection efforts.
. Gained experience in working out the best resolution in these
arrangements that best suited the customer as well as the company for
highest possible company profit.
MILITARY EXPERIENCE:
. United State Army, Erlangen Germany 1991-1992
. Arizona and Minnesota National Guard 1988-1991
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