Project Manager Quality Assurance

Executive Summary

Business Analyst with * solid years working as part of an outsourcing

technology team through Harris-USA, that collaborated with clients to

assist them in identifying their technology needs while also providing them

solutions. Experience includes: working on large to medium size projects

utilizing project management methodologies, managing budgets, creating

technical and functional specifications, modifying and configuring software

applications, facilitating customer and clients meetings, and documenting

requirements for new initiatives.

Experience Highlights

o Led BA team in gathering & documenting requirements & managing

user acceptance; assigned tasks

o Wrote multiple documents, including URD, BRD, FRD reports, plans,

proposals, & protocols

o Served as liaison between IT and business client in critical, high-

visibility implementation

o Conducted needs analyses, structured interviews, user surveys,

system evaluations, process reviews

o Gathered & analyzed requirements; developed & proposed solutions;

calculated return on investment

o Defined & developed use cases & specifications, mapped processes &

requirements, used UML, RUP

o Produced critical issue evaluations, impact analyses, product

evaluations, competitive comparisons

Harris-USA, Charlotte, NC 08/2002-

7/2010

(Multiple companies: Deutsche Bank, AIG Financial, Chase Bank, Blue Point

Capital Partners 2002-2010)

Deutsche Bank, Cary NC (12/2008-7/2010)

Business Analyst

. Lead BA Team in gathering and documenting requirements, writing

specifications, developing test protocols.

. Participated in the administration and authentication of manual

payments, in client shops, using various mechanisms including PINs,

testkeys, tokens and callback processes.

. Planned and executed seamless migrations of clients Funds Transfer

business into the newly developed Global Processing Initiation

solution.

. Evaluated the implementation of features and functions from third

party software and systems developed in-house and made recommendations

based on user requirements, product functionality, systems

integration, and business process definitions.

. Performed various project management tasks including project plans,

status meetings and status reports

. Coordinated and participated in review, revisions, changes,

enhancements, testing, documentation, and client notification of

product enhancements opportunities.

. Documentation includes functional specs, gap analysis, technical

implementation plan, testing documents, configuration documents and

user manuals.

. Worked as test lead, mentor and coordinator in creation and execution

of QA and testing processes, test strategies, test plans and test

cases, bug documentation, bug tracking, test metrics and analysis for

offshore teams.

AIG Financial, Charlotte NC (10/2006-11/2008)

Business Analyst

. Gathered business requirements and recommend feasible and effective

solutions through interacting with clients

. Acted as liaison between report development team and the end-user to

ensure requirements are correctly translated into report development

. Implemented HR/Payroll systems and designed training for IT and HR

staff.

. Developed and created payroll training and implementation

documentation for clients based upon specialized needs. .

. Identified technical and functional needs; created timetable for

changes and created documentation including Visio workflow analysis.

. Created test plans for implementation project and for upgrades to

latest objects.

. Led the initiative to form an Internal Systems User Group to exchange

ideas and information between IT and the various departments that

utilized the many sub-systems that were part of the Internal Systems

suite.

. Identified special needs and created customized tables.

Blue Point Capital Partners, Charlotte NC (7/2005-9/2006)

Business Analyst

. Gathered business requirements and recommend feasible and effective

solutions through interacting with clients.

. Provided projects update during the entire project cycle. This

included weekly flash report, weekly updates on project plans created

by senior project managers.

. Analyzed and documented all corporate and field interfaces. Supported

and designed enhancements to company invoicing and AR interface

Designed and implemented product classification application.

. Developed proposals for funding and technology development to further

expand business and increase cash flow due to pending Accounts

Receivable.

. Performed system test, user acceptance test, stress and capacity

testing developed, created and supervised by senior project manager.

. Monitor projected related risk such as client/ user personal

information being leaked out, project over runs, and cost over runs.

JPMorgan Chase, Charlotte NC (8/2002-6/2005)

Business Analyst

. Utilized my interpersonal skills as a subject matter expert for the

overall process of gathering functional and system requirements on new

software and hardware systems

. Designed and implemented process improvements for Technology Service

Center system availability, customer impact and call handling metrics

reporting system.

. Researched and gathered business requirements, then wrote business

specification document for an enhancement to the ATM network.

. Involved investigating network switching rules and regulations,

settlement, general ledger, accounting interfaces and reporting.

. Maintained and updated relevant project information such as project

activity, schedule, status reports, correspondences provided by

project managers and coordinators.

. Designed and implemented custom tailored Global Cash Clearing

solutions that reduce client costs.

. Created Funds Transfer business models to process Wire Transfers

utilizing existing proprietary systems and applications.

Certificates/Training

. Leadership Training *

. Quality Assurance Training *

. Performance Improvement Program*

. Supervisory Skills Course*

. Requirements Planning *

. Financial Skills Appreciation Course*

. Essential Selling Skills

Key Technologies/Tools Used:

. Microsoft Word

. Excel

. Project

. PowerPoint

. Access

. Outlook

. SharePoint

. Visio

. Clarity

. Project Testing

. SQL

Awards

. Harris-USA Employee of the year (2006) (2009)**

*Courses completed through Harris-USA Training and Development Department

**Based on Performance, Productivity, Teamwork, and Overall Attitude

through Harris-USA

Education

ECPI COLLEGE OF TECHNOLOGY, Charlotte, NC

Applied Associates of Science in Computer Network Technology (5/2003)

Diploma Computer Electronics Technology (7/2002)

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