Engineer Technician

LESTER CHARLES GIBB

**** **** **** • Atlanta, Ga. 30311• 404-***-****

•email: *********@*******.***

EDUCATION:

University of Massachusetts Boston,Massachusetts 1980

1984

Harbor Campus

B.A. Economics

Computer Learning Center Sommerville, Massachusetts

Certified Electronics Technician December 1985 November 1986

Southern College of Technology Marietta, Georgia

Netware Administrator December 1994 March 1995

PROFESSIONAL EXPERIENCE:

IP NETWORK ENGINEER 11/97 12/09

Verizonbusiness/MCI

Engineering and switch translations; scheduled and coordinated installations and end to end testing of

dial up access, VoIP, VPN circuits; T 1’s, DS3’s, OC 12 with vendors and local exchange carriers. Also,

interface with interdepartmental personal internal and external to complete turn up of dial up access

circuits ordered. Maintain remote access and operation of all equipment in the dial access network,

muxes, routers, total control modem equipment. Escalated services not delivered by due dates and

supported new products and services as needed.

MCI/LOCAL SERVICES COORDINATOR 11/95 11/97

CDI Telecommunications Corporation

Primary responsibilities were to provide sight surveys of customers premise to determine/assess

specifics needed for installation of local services, eg.: developed liaisons with customers phone

vendors to determine signaling, pulse dialing and/or any specifics of customers phone equip

ment necessary to complete the (LSC) order implementation process. Also, I was required to be

at the customers premise at the time of installation/cut over T 1’s to provide testing and ensure

network integrity with MCI local switch.

SPRINT/SWITCH DATA SERVICES TECHNICIAN 06/94 11/95

Salem Technical Services

Responsible for support and maintenance of ISDN PRI/BRI switch data circuits(56k & 64k) for data

and video transmissions. Tested and maintained network integrity of DMS 250 and DMS 300 switches

via use of various protocol analyzers,eg.:Ascend inverse mux, Telious mux, Telesync: L9, VN and

BATS(Bell Atlantic Test System). Providing initial trouble calls for fix and/or rerouting to appropriate

call centers.

IBM/IDNX REMOTE SERVICE SUPPORT REPRESENTATIVE 05/92 05/94

Computer Generated Solutions

Responsible for providing remote problem determination and technical assistance to IBM Customer

Engineers and/or IBM maintenance customers. Supported environment in initial network problem

determination(eg. Teleprocessing, local and wide are networks, common carrier services:T 1, T 3,

telecommunication related products, etc). Also, service support and problem determination on

intermediate/small systems, industry systems and related peripheral equipment within these

environments.

References Available Upon Request

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