Project Manager Customer Service

Clay Greene

Information Technology Specialist and Trainer

Summary of Qualifications:

. Possesses an Associates Degree in Management along with seven years of

classroom and computer based training. Over ten years of management and

leadership experience from electronic entertainment, home shopping

network and financial banking industries.

. Experience covers providing Hardware and Software Training, Upgrading and

Troubleshooting of PC's, Laptops, Software and Printers for many

different industries.

. Personal strengths include the ability to provide professionally led

classroom technical training, application and hardware troubleshooting,

and create educative training material along with computer based training

modules.

Computer Skills:

Hardware (PC's)

Dell Hewlett Packard Gateway

Apple e Machines Toshiba

Compaq

Hardware (Internal and Peripheral Devices)

External Hard Drives Wireless D-link Routers Printers

(desktop/plotters)

Cable and DSL modems Ethernet Wireless Network Cards

Desktop and Laptop RAM Sound Cards LCD Projection Systems

Web Cam Conference Phone Systems Fax

Scanner Apple iPhones Blackberry Phones

Android Platform Phones

Operating Systems

Windows Operating Systems 7 - 95 (Installation, Upgrades, Migration,

Integration)

Mac OS

Software Applications and Packages

Microsoft Outlook Word PowerPoint

Excel Access Publisher

Lotus Notes Photoshop Adobe Acrobat

FrontPage SharePoint Captivate

Visio C#.NET Visual Basics

MySQL Snagit

Certificates:

Microsoft Certified Digital Literacy Certification ? Microsoft Corporation

# 333173 (11/2009)

HDI Certification ? HDI Testing Centers (Completion 10/2010)

ITIL Certification ? HDI Testing Centers (Completion 12/2010)

Education:

Bachelors of Information Technology Degree ? Sullivan University

Louisville, KY 12/2011

Internship Walt Disney World ? Walt Disney World College Program Orlando,

FL 8/2001

Associates of Applied Science Degree in Management ? Pellissippi State

Technical College, Knoxville, TN - 2001

Career Experience:

HR Affiliates Louisville, KY 11/2009 - 2/2010

Contractor (Humana Insurance)

. Analyze summary of benefits for field agents

. Perform formulary research for field agents

. Provide member guidance as needed

. Provide qualification criteria for prospective members during the open

and annual enrollment periods

. Record statistical data for call center reports

Woodforest National Bank Louisville, KY 12/2008 - 6/2009

Branch Manager

. Performed the financial institution's financial hardware and software

installation and upkeep.

. Assisted customers with website navigation and issues through the phone.

. Performed daily cash balancing of financial input and output

. Hired and trained new employees

. Performed regular updates of the bank branch's financial systems.

. Created login/password/access for new employees of the financial

institute.

. Ensured compliance with financial institution's regulations

. Completed payroll using ADP payroll correction for all branch retail

bankers

. Provided customer service and public relations

. Researched risk management issues with customer accounts

. Performed project management for the bank branch's initiatives

Jewelry Television Knoxville, TN 8/2001 - 11/2008

Corporate / Technical Trainer

. Project manager for continued training program

. Drug Free Workplace and Private Card Information (PCI) Compliance

eLearning Developer

. Executed Leadership Training for supervisors and executive levels of the

company

. Human Resources Information System (HRIS) reporting

. Perform instructor led technical training

. Produced multiple manuals and job aides

. Executed State Grant which creates million dollars in revenue annually

. Created educational documentation and trained existing and new employees

to use all new sales, tracking, and operations systems for the company

. Trained Microsoft Outlook, PowerPoint, Excel, and Word courses weekly

. Provided compliance and technical training for help desk employees

Areas of Advanced Training:

John C. Maxwell: 21 Irrefutable Laws of Leadership (Training for corporate

leadership)

Bob Pike: Bob Pike's Train the Trainer seminars (Corporate Training

Seminar)

Franklin Covey: 7 Habits

7 Habits for Managers

7 Habits for Associates

7 Habits Focus

11509 Nancy Stone Ct

Louisville, KY 40229

****.**********@*****.***

(502) 509 - 1504

All Classroom Instruction

Contact this candidate