Customer Service Human Resources

Clotiel C. Henderson **** East Chambers Street, Phoenix, AZ 85040

(H) 602-***-**** (C) 760-***-**** - ********@***.***

OBJECTIVE

Utilize my receptionist, administrative, customer service, human resources,

and management experience to obtain an administrative position and

contribute to daily business operations and achieve career enhancement.

QUALIFICATION HIGHLIGHTS

. Versatile professional with over 20 years of sound business judgment with

the main focus on providing superior administrative support and

procedures and adjust to changing priorities.

. Proven performance record in progressively responsible positions through

abilities to accept direction as a team member or to lead a project with

full responsibility for on-time success.

. Strong attention to detail ensuring continuity and conceptual integrity

of project management.

. Outstanding communication/interpersonal skills; easily develop a rapport

with co-workers .

. Excellent organizational, time management and customer service skills to

increase productivity.

. Computer skills which include using Word, Excel, PowerPoint, and Outlook.

EDUCATION

Bachelors in Business Administration - Ottawa University, Phoenix, AZ

(1985 )

Associate in Word Processing - PHOENIX COLLEGE, Phoenix, AZ (1983)

PROFESSIONAL EXPERIENCE

Arbor Education & Training, Escondido, CA

Human Resources Designee/Receptionist/ (3/08 -12/09)

. Reviewed time sheets for accuracy and processed payroll.

. Updated and maintained confidential documents in employees' personnel

files.

. Managed and processed new hire and termination paperwork.

. Performed reference checks and employment verification on prospective

employees.

. Acted as liaison to answer benefits-related questions.

. Performed data entry in various computer systems

. Answered phone, transferred calls and took messages. Also greeted

customers and referred to appropriate case manager and made copies, and

send/sorted faxes.

. Used computer to send e-mail, data input and scan various documents.

City Of Escondido, Escondido, CA

Department Assistant - Police Department (01/04-06/05)

. Provided administrative support services including answering phones,

typing correspondence, forms, spreadsheets and transcribing dictation.

. Sorted and distributed incoming mail to various recipients.

. Performed filing, copying and faxing.

Sr. Word Processing Operator/Department Assistant - Information Systems

(10/96-01/04)

. Typed correspondence, forms, spreadsheets, dictation and various other

documents.

. Coordinated, scheduled, conducted and facilitated computer training for

city employees in a classroom setting as well as trained employees to use

training tutorials for computer applications.

. Performed administrative duties including project management, answering

phones for the help desk, assisting with computer problems, proofreading,

editing and filing.

Sr. Word Processing Operator - Administrative Services (10/95-10/96)

. Provided administrative support including answering phones, typing, and

mail distribution.

. Received and processed incoming and outgoing mail.

. Collected and distributed incoming mail to various locations in house and

also remote locations using company vehicle.

. Performed filing of confidential personnel-related information.

Sr. Word Processing Operator - Information Systems (09/88-10/95)

. Supervised word processing operators, motivated employees work efforts

and coordinated the workflow ensuring multiple deadlines were met.

. Scheduled, trained, reviewed work, which included proofreading and

editing. Wrote annual performance evaluations for department staff.

. Typed correspondence, forms, spreadsheets, dictation and various other

documents

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