Sql Server Manager

Misty Clark **** Alcott Dr.

Wedgefield, SC *****

803-***-****

***********@****.***

EDUCATION

Skills

Computer Technology

August 2008 - May 2010 Microsoft Access

Central Carolina Technical College, Sumter, SC Microsoft Excel

Associate Degree obtained Microsoft

PowerPoint

Microsoft

WORK EXPERIENCE Publisher

Microsoft Outlook

Tier 2 Agent/Floor Support Agent July 2009 - Present

Sykes, Inc. Sumter, SC Microsoft Word

Provide Technical Support for Smartphone corporate contract

customers. (Basic

Document troubleshooting steps and customer information in a Programming)

web-based UI. CSS

Troubleshoot Smartphone, Active Directory, and server issues. HTML/XHTML

Provide support to other agents during the troubleshooting process. Java

JavaScript

COBOL

Fleet Office Supervisor April 2005 - January 2008 Visual Basic

Sumter Utilities, Inc. Sumter, SC Oracle

Supervised and managed workload for three employees. Eclipse IDE

Responsible for titling, licensing and managing documentation for a

fleet of 2100+ vehicles. Windows XP

Responsible for yearly inventory adjustment for an inventory of Windows Vista

$350,000.00+. Windows 7

Responsible for monthly close-out for fleet department.

Calculated total hours worked weekly for 20+ employees. SQL Server 2005

SQL Server

Fleet Office Clerk October Express

2001 - May 2004 Windows Server

Sumter Utilities, Inc. Sumter, SC 2003

Windows Server

Entered time sheets for 15+ mechanics. 2008

Entered 2000+ invoices a month. Exchange 2003

Responsible for monthly close-out for fleet department. Exchange 2007

Responsible for yearly inventory adjustment for an inventory of Exchange 2010

$350,000.00+.

Service Manager April 1999

- September 2001

Rusty's Diesel Service, Inc. Sumter, SC

Managed and organized workload for 4 mechanics.

Generated invoices for work completed.

Ordered parts and managed inventory.

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