Administrative Assistant Customer Service

Antoinette Alberta Barnes

***** ********* ** ***# *, Laurel MD 20708 . CELL: 202-***-****

Email: ****************@*******.***

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OBJECTIVE

To obtain an entry-level position with a dynamic organization and

contribute to the success of the organization utilizing my strong

organizational skills, demonstrated communication skills and my

professional education.

PROFESSIONAL SUMMARY

. Secret Security Clearance (9/30/2010)

. Self-sufficient college graduate who posses extraordinary verbal

and communication skills

. Ability to execute complex and multiple tasks

. Team player

. Quick learner; capable of learning new duties without

supervision

. Customer service focused

. Works well in a multicultural environment

. Proficient in all Microsoft Office applications

. Type 50 wpm

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EDUCATION

Masters of Social Work, Howard University, May 2010

Bachelor of Science, Delaware State University, May 2006

EXPERIENCE HIGHLIGHTS

Human Resource Specialist (July 2001 -)

United States Army Reserve, Wilmington, DE

. Prepares, processes and tracks correspondence

. Prepares, edits, and processes military awards

. Maintains and manages files repository

. Monitors telephone calls and visitor inquiries

. Coordinates logistical support for official functions

. Responsible for setting up conference rooms for official functions

School Placement Specialist (May 2010-July 2010)

First Home Care (DCPS), Washington DC

. Monitoring and facilitating the implementation of settlement

agreements

. Responsible for running well-organized Individualized Education

Plan (IEP) meetings.

. Responsible for focusing and building on student strengths and

possibilities rather than dwelling on weaknesses and limitations.

. Responsible for gathering necessary data to make critical

decisions in a short period of time.

. Responsible for consistently delivering high quality results under

tight deadlines by balancing multiple priorities.

. Responsible for creatively contributing to the development of

Strategic Student Plans.

Compliance Case Manager (October 2008- May 2010)

DC Public Schools, Office of Special Education, Washington DC

. Responsible for monitoring and facilitating the implementation of

settlement agreements

. Provides individual case follow-up with close attention to detail

. Provides relentless follow through on individual cases from start

to finish

. Ensures the proper staffing and timely scheduling of school-based

meetings for resolving due process complaints

. Provides feedback to the Special Education Reform Team, on issues

of substantial and impact throughout the organization

. Provides support services to the SERT TEAM

Administrative Assistant (April 2007- September 2008)

Family and Child Services, Day Care Unit, Washington, DC

. Responsible for submitting monthly DHS attendance reports

. Responsible for supplying Providers with daily administrative

support

. Responsible for scheduling intakes for clients

. Prepares, processes and tracks correspondence

. Maintains and manages files repository

. Order monthly supplies

. Assist the managers, directors when needed

. Responsible for taking Minutes for Unit Meetings

Administrative Assistant (February 2007- April 2007)

Family and Child Services, Child Welfare Unit, Washington, DC

. Assign case aide requests to Case Aides

. Edit Home Studies

. Order monthly supplies

. Responsible for Conference Room, Family Room, and Agency Car

Scheduling

. Assigning Social Workers to 2nd Saturday Visits

. Assist the managers, director, and social workers when needed

. Responsible for taking Minutes for Unit Meetings

. Assist Case Aides with filing or assisting with ICPC packages for

the social workers

Student Worker, Department of Fleet Services (January 2006-May 2006)

Delaware State University, Dover, DE

. Monitored telephone calls and visitor inquiries

. Maintained tracking database for corporate vehicles

. Maintained fleet information files

. Maintained and managed files

Intern (Department of Fleet Services) (Summer 2005)

DC Water and Sewer Authority, Washington, DC

. Monitored telephone calls and visitor inquiries

. Maintained tracking database for corporate vehicles

. Maintained fleet information files

Teacher's Assistant (Summer 2004)

Second New St. Paul Baptist Church Day Care Center

. Assisted teachers by providing educational assistance to students

. Provide instructional reinforcement to children, under the

guidance of teachers

. Maintained health and attendance records

. Stocked supplies, operated audiovisual equipment, and keep

classroom equipment in order

PROFESSIONAL TRAINING

. Basic Non-Commission Officers Course, U.S. Army Reserve, Indiantown

Gap, PA, 2008

. Primary Leadership Development Course, U.S. Army Reserve, 2005

. Advanced Individual Administration Course, U.S. Army, Fort Jackson,

SC, 2001

. CPR & AED Certified Sept 2012

. First Aid Certified Oct 2012

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate