Manager Customer Service

Anthony R. Williams

**** * ********** #*** **** 480-***-****

Mesa, Az 85205 **********@*****.*** Cell 615-***-****

Qualification Summary

A Maintenance professional with over 25 years experience on aircraft,

components, and material handling equipment.

ProfessionalExperience

EQUIPMENT EXPRESS, LLC., Lebanon, TN 2007-2010

Material Handling Equipment Technician

Customer support technician reporting directly to the company owner.

Provide on-site customer service, repairs, quotes, and training.

. Developed weekly inventory spreadsheets to aid in reducing shelf

inventory.

. Introduced rotable parts theory to reduce turntime on repairs.

. Advised customers about preventative maintenance programs to reduce

costs.

. Worked with suppliers to cut costs utilizing parts provisioning and

quantity purchases.

. OEM equipment serviced include Hyster, Yale, Raymond, Toyota, and Crown.

Embraer Aircraft Maintenance Services, Inc., Nashville, TN 2002-2007

Manager Accessory/Avionics

Manager of shop production reporting to the Vice President Operations.

Responsible for the daily operation including manpower loading, scheduling,

inventory assessment, technical data, and tooling requirements.

. Instrumental in combining the Accessory and Avionics departments to

develop a solid team of cross-utilized trained technicians.

. Developed daily status reports for each technician to aid in scheduling

and to provide a sense of ownership and accountability.

. Established performance metrics and instituted action plans to ensure

results.

. Researched and developed new tooling, fabricated in-house, to add

capability on the new state of the art Embraer aircraft.

. Ensured all technicians and inspectors were provided recurrent training

and specialized training in their fields of expertise.

Celsius aerotech, Inc., Nashville, TN 2000-2002

Manager Accessory/Avionics

Same as above. Ownership change.

Celsius aerotech, Inc., Nashville, TN 1998-2000

Aircraft Avionics Lead Technician

Lead Technician reporting to the Manager Avionics. Supervised 13

technicians performing scheduled and unscheduled maintenance on aircraft.

Additional duties included installation of service bulletins, avionic

modifications, test flight troubleshooting, and designated inspector

duties.

Celsius aerotech, Inc., Nashville, TN 1991-1998

Aircraft Avionics Technician

Performed scheduled and unscheduled maintenance on aircraft including

troubleshooting, service bulletins, and modifications. Skilled in the use

of all test equipment and tooling required to perform electrical/avionics

maintenance. Cross-trained with A&P, sheetmetal, and interior technicians.

united states navy 1982-1991

Aviation Electricians Mate

Performed electrical troubleshooting on all systems relating to the EA6B

aircraft. Additional duties and training included instrumentation,

lighting, autopilot, automatic heading/reference systems, generation, and

actuation systems. Supervised 10 technicians and was inspector qualified.

Education and Training

High School Graduate

US Navy Aircraft Electricians Mate School

US Navy EA6B School

US Navy Supervisory Training

SAAB and ATR Maintenance Courses

Lockwood Leadership & Management Training

Aviation Human Factors Training

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