Customer Service Life Insurance
Resume:
Stephanie Richards
*************@*****.***
CAREER SUMMARY
Self-motivated Human Resources Specialist with more than 10 years combined
experience in Human Resource Management and Benefit Administration. Proven
problem solver; detail oriented and capable of streamlining processes to
exceed departmental goals in more effective and cost conscience ways.
Change agent; able to make transitions positive and productive. Influential
and hands-on leader; respected by many as the "Go To" person. Skillful
multi-tasker; performs well under pressure while working within tight
deadlines. Known as a passionate presenter and trainer that engages
audiences at all levels. Customer focused and team oriented; dedicated to
providing exemplary customer service to both internal and external clients.
Demonstrated creativity and resourcefulness with the ability to administer
behavior based techniques to screen, recruit and recommend potential
candidates for hire.
PROFESSIONAL EXPERIENCE
LAFARGE NORTH AMERICA, Southfield, MI
2005-2010
Employee Service Specialist
Responded to customer and HR inquiries on a full range of HR and Payroll
topics: benefits, record status, life claims, policies, severance,
withholding, disability, and other similar employment-related topics.
Provided training across the organization.
. Streamlined the Termination Process. By merging two forms into one,
eliminated redundancy which resulted in a 5% reduction in material and
labor cost while increasing productivity.
. Developed a 20 minute critical thinking training course, presented to
40 employees at the monthly Operations meeting. The training generated
fresh ideas and was highly praised by users.
. Created a MS Office PowerPoint presentation on unionized benefits
which was presented at an out-of-state plant to 60 employees and their
spouses.
. Created a "How To" process that required HR Specialist and Payroll
Specialist to follow a standardized checklist each time a garnishment
came into the office. Use of this process reduced legal/financial
risk incurred by untimely submission of garnishment answers to the
courts.
. Initiated safety drives and performed safety inspections reporting
findings to management for implementation.
. Consistently recruited to deliver training on new initiatives and
participate on special projects.
METROPOLITAN LIFE INSURANCE COMPANY, Southfield, MI 2000-2005
Senior Benefits Administrator
Serviced Delphi and General Motors employees by resolving issues related
to life insurance, lay-offs, union contracts, claims, surviving spouses
and other related benefits.
. Resolved peer conflicts by initiating open forum discussions while
administering and teaching conflict resolution techniques.
. Mentored new hires by answering questions, job shadowing and
performing 100% audits of work before being released independently.
Resulted in a near zero error rate.
METROPOLITAN LIFE INSURANCE COMPANY (continued)
Senior Benefits Administrator
. Actively participated in the recruitment process by conducting pre-
employment interviews and making recommendations to the hiring
manager.
. Developed a survey reform program that improved survey results by 20%
exceeding the satisfaction goal of 90%.
. Highly recognized for providing outstanding customer service; received
numerous written acknowledgements.
. Consistently reached 100% accuracy on 20-piece work audit performed
monthly.
. Provided first line supervisor support to six Benefit Administrators;
investigated and worked with vendors resolving claims issues. Handled
all escalated customer concerns.
. Expatriate liaison, responsible for managing expenses while abroad.
MANPOWER AUTOMOTIVE, Dearborn, MI 1994-2000
Legal Administrative Assistant
1998-2000
Provided administrative support to Ford Motor Credit's Attorney Agency
Department.
. Sworn in by the State of Michigan as a Notary of the Public.
. Notarized 60-100 pieces of legal mail on a weekly basis.
. Reported change in status to the three major credit bureau reporting
agencies and debt collectors ensuring timely updating of paid in full
accounts.
Bankruptcy Clerk
1994-1998
Responsible for filing bankruptcy notices and closing discharged
accounts.
. Created color-coded filing system that organized all incoming
correspondence.
. Strengthened customer relationships by treating them with respect and
integrity.
EDUCATION
MBA in Human Resource Management, University of Phoenix, Southfield, MI
2008
BS in Marketing, University of Phoenix, Southfield, MI 2006
MEMBERSHIPS / AFFILIATIONS
Society for Human Resource Management, active 2008
Michigan Association for Female Entrepreneurs, active 2007
OTHER RELEVENT TRAINING
Communicating for Results
Facilitating for Results
Creative Thinking Techniques
Recruiting for Success
Win-Win Strategies
Project Management
MS Office Suite
Diversity Workshops
Contact this candidate