Dana Wilczynski
McHenry, IL **050
**************@*****.***
SUMMARY
Administration Professional with extensive experience in general
office clerical work. Proven ability to manage large workloads with
conflicting priorities, manage workflow to meet strict deadlines, and
coordinate various resources. Knowledgeable in:
Warehouse Coordination Order Processing Accounts Payable
Data Entry Filming / Scanning Supervision
EXPERIENCE
Follett Library Resources, McHenry, IL 1986 to 2010
Privately held distributor and binder of print books, audiovisual
products, and reading test kits to public and school libraries in
both the domestic and international markets.
Support Services Supervisor (1999 to 2010)
Managed 18 employees responsible for processing orders, filming
company-wide records, calculating price quotes, releasing and
invoicing orders, and managing special processing requests.
. Modified filming processes to streamline operations, which
reduced headcount needs.
. Took major steps toward becoming paperless by initiating new
processes, including utilization of fill rate reports and one-
time filming to manage multi-shipment orders.
. Consistently assessed workloads to track progress and rearrange
schedules, which allowed for quick turnaround of pick lists and
minimized warehouse downtime.
. Transitioned from microfiche to scanning and oversaw training
and implementation, which significantly increased productivity.
. Interviewed, selected and trained new employees on processes to
increase confidence, skills and productivity.
. Monitored, identified and documented employee performance
improvement areas, increasing awareness and enhancing skills and
on-the-job performance.
Lead, Kit Processing (1994 to 1999)
Oversaw daily operations for a team of 30 employees that performed all
aforementioned activities in addition to die cutters and processing to
produce pockets, spines, cards and barcodes.
Held progressively responsible positions in receiving, pre-processing
and picking. (1986 to 1994)
EDUCATION
Various Courses, McHenry Community College, Crystal Lake, IL