Customer Service Manager

[pic] Tiffany B. Dantzler

**** ********* ** . ********** *****, MI 48302 . 248-***-**** .

*********@*****.***

Profile

Significant contributions to professional organizations in the areas of

administrative support, project and budget management, business analysis,

meeting and event planning, and customer service

Education

University of Michigan - Dearborn

Bachelors of Business Administration - Business Management, 2003

Skills

Effective Oral and Written Communicator . Exceptional ability to work

comfortably and efficiently in a deadline-oriented environment . Strong

multi-tasking abilities with the capacity to manage multiple complex

projects . Proficient in Microsoft Office, social networking sites, working

knowledge of Adobe Publishing Software

Experience

Team Detroit, Dearborn - Assistant Business Manager 2008-2009

Assisted in managing advertising budgets of Lincoln Mercury

Worked in depth with Microsoft Excel creating dynamic spreadsheets to

reflect up-to-date budget status

Provided input at team meetings for future budget proposals

ChannelVantage, Detroit - Business Analyst 2007-2008

Major Accomplishments: Completed over 50 successful dealer mergers and

acquisitions for client

Conducted market analysis and developed formal written responses to

dealers' inquiries

Investigated, reviewed and analyzed data from dealers, including financial

analysis of balance sheets

Worked with GM legal on franchise laws and initiated correct corresponding

action regarding dealerships

Volkswagen of America, Auburn Hills - Meeting Planner 2006-2007

Major Accomplishments: Successfully managed schedule of 20 nationwide

trainers

Coordinated in excess of 100 monthly dealer meetings while keeping over 75%

of meetings at or under budget

Conducted venue searches and contract negotiations, social activity

coordination, and handled food and beverage selections, domestic and

international travel planning, line-item budget development and

reconciliation

Prepared and updated marketing materials in advance

Created database of all industry contacts for the department

Updated and maintained training materials for off-site meetings

MORPACE International, Farmington Hills - Team 2005-2006

Assistant

Responsible for event and logistics coordination of large automotive market

research projects

Assisted market research team in updating written in-house materials

TNT Design Associates, White Lake - Web Designer 2004-2006

Used hand-coded HTML, Macromedia Dreamweaver and Adobe publishing software

to develop custom websites

Activities

Volunteer Teacher, Community Outreach 2003-present

Volunteer ESL Tutor, Wayne State Summer 2009

University

Paid Writer for Yelp! Detroit area July-November 2008

launch

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