Project Manager Engineer

Kishore Patel

Palatine, IL 847-***-**** ( **************@*****.***

Senior Project Manager - PMI Certified PMP

Telecommunications . IT . eCommerce . Healthcare . Transportation

Over 10 years experience as PMI Certified Project Management Professional

(PMP) for Fortune 500 companies, managing complex and challenging global

projects. Proven track record of managing projects on time and within

challenging situations requiring tenacity, perseverance and

professionalism. Lean Six Sigma Green Belt Certified, recipient of "Quality

MVP" and BRAVO! Awards for successful project releases. Rated as an

"Outstanding Achiever" and Top 10% Performer for last 5 Years.

. Honored with "Special Achievement Award" for on time customer delivery

overcoming third party schedule delays, and resource

and budget constraints.

. Managed over 20 Global IT projects and product launches. Directed off-

shore development teams up to 50.

. Decreased penalty costs by over $1.5M per year, and increased

operational productivity by 18%, reducing downtime by designing,

implementing and standardizing cross-organizational best practice

training programs.

. Developed quality road maps and filed multiple disclosures for US

Patents. Recognized with "Quality MVP" for achieving "Best in

Division" Quality.

. Excellent communicator with diverse types of people, cultures, cross-

functional teams and levels of the organization. Bilingual in English

and Hindi, interacting globally with offshore teams and vendors

including India, China & Russia

Professional Experience

United Airlines - Elk Grove, IL

2009 - 2010

Senior Project Manager (Consultant)

Spearhead the key eCommerce customer portfolio projects for united.com.

Facilitated eCommerce Divisional Program by managing multiple project

development and execution thru all phases of SDLC (Idea-Closeout using

Agile & Waterfall). Successful deployment of these eCommerce Initiatives

would yield incremental sales worth over $20M in 2010.

. Dedicated and efficient management of IT Projects such as Oracle-RTD,

Siebel-CRM involving extensive interaction with Vendors (Oracle,

Access America, Optimost etc.) integration of Vendor applications and

services with the host system, and migration of in-house

application to third parties including domestic/off-shore vendors.

. Identified, assembled and provided leadership and direction to Off-

shore projects teams to ensure successful completion of Project

Phases. Analyzed and assessed project time-lines, critical paths and

risks, present resource needs and project delivery related progress

and concerns to senior management and proposed alternative solutions.

. Spearheaded a cross-functional steering committee for a process change

where new concepts, ideas and progressing initiatives can be

coordinated, approved and institutionalized.

. Strategically devised and carried out institutionalization of

improvised resource plans by resource consolidation and effective cost

control through staff and capital planning, achieving over $2M savings

Motorola Inc - Arlington Heights, IL

1997 - 2009

Project Manager

Developed and executed project plans, and cross-functional

internal/external schedules and deliverables. Analyzed, derived and

implemented change control requests, risk mitigation and resource plans,

project estimations, procurement requirements and budgets.

. Laid out improved quality plan, collaborated with divisional managers

and inspired quality champions to implement Key Process/Quality

Initiatives using Lean Six Sigma principles (DMAIC) & approach to

achieve highly aspired "Zero Defect" Goal for WiMAX resulting savings

in excess of $4.5M.

. Championed TL9000 and CMMI certification efforts. Instrumental in

achieving Standard CMMI Appraisal for Process Improvement (SCAMPI)

with a Maturity Level 3.

. Coordinated complete Lifecycle Development (SDLC) of 2.5G and 4G

projects featuring: 1. Successful Management of pivotal WiMAX releases

enabling Sprint & Clearwire to deploy the first fourth generation (4G)

nationwide multi-billion dollar broadband mobile network. 2.

Horizontal Networking: Coast-to-Coast Push-to-Talk Technology

generating 300% growth in Sprint's customer base & 400% increase in

revenue.

. Owned and drove key PMO process improvements. Defined and solidified

quality templates, PMO standards and policies to

standardize Project Management Methodology across multiple project

releases. Conceptualized, developed and conducted divisional training

programs for process institutionalization.

. Revitalized old processes for new feature requests, requirements

consolidation, to improve on schedule and cost savings. Interacted

with Senior Managers in driving schedule and content accuracy.

. Demonstrated numerous External Presentations to Customers and Support

Teams. Presented to Senior Managements and Directors including teams

from local and global operations.

. Orchestrated product introduction activities to project teams for

development/testing commitments. Consequently, derived Work Breakdown

Structure (WBS) and detailed resource plans via comprehensive project

scope, cost, and schedule analysis.

. Spearheaded Management of the Internal Web-site Development Project.

Defined and derived strategic plan (RFP and marketing plan),

Technical, Functional and Creative requirements and specifications.

Managed and interacted with the team to establish a detailed WBS-task

breakdown / assignments and Content and Workflow Management.

Project Leader - Schaumburg, IL

Bestowed instrumental Technical Leadership for multiple release cycles

including local / remote teams and delivered with outstanding quality.

Rewarded with BRAVO! awards for successful leadership of multiple projects.

. Conducted release post-mortems by deriving defect prevention

strategies and Process Improvements such as Development and Test Phase

Effectiveness causing reduction in Cycle time of Integration Phase by

50% and increasing the Test Coverage by 25% (Total savings

over $2M).

. Achieved 30% reduction in Defects and 25% Productivity increase

(Savings of $1M) by designing and institutionalizing "Traceability

Matrix" using DOORs. This has been a living reference used for

dictating common point of traceability from System

Level Requirements to Box Test Use-Cases.

. Assisted team to explain and break down assignments and individual

responsibilities to carry out successful project completion without

delays and churn. Proactively led Architectural discussions and

derived design improvements.

Senior Software Engineer - Schaumburg, IL

Recognized as core iDEN Call Processing Subject Matter Expert (SME).

Created and implemented numerous design solutions. Successful development

of multiple iDEN release cycles with top notch quality. Designed and

conducted Architecture reviews, discussions and design improvements.

Resolved various component related dependencies and issues by interfacing

with teams and developing appropriate solutions.

. Successfully led Box/System Test Groups and Customer Support teams on

numerous field issues. Awarded Bravo award for achieving high customer

satisfaction. Championed documentation and training innovations

reducing response time 34%.

Pinestar Technology Inc - Somerset, NJ

1996 - 1997

Software Engineer

Developed NMIS (Nuclear medicine Information System) Software Programs and

routines using Java. Single handedly carried out a complex assignment

of Data Migration from CTree to Ms Access Jet Engine. Developed software

testing methodology and implemented a relational database to manage

development issues and test cases for a centralized project communication.

Trained Customers to tailor NMIS Software GUI to fit customized user

requirements.

East India Elevators Pvt. Limited - Gujarat, India

1993 - 1994

Electronics Engineer

Designed and implemented new Microprocessor based control panels for the

elevators leading 30% growth in sales. Maintained proper functioning and

rectification of electromagnetic controllers by developing testing

procedures.

Education

PMP Certification Project Management Institute,

Newtown Square, PA

Masters Certification in Project Management George Washington University -

School of Business, Washington D.C.

Masters, Information Technology University of Tasmania,

Australia, (Dean's Honor List)

Bachelor of Engineering, Electronics Bangalore Institute of

Technology, India

Certifications: Lean Six Sigma . Six Sigma Foundations . CMMI Level 5 .

ISO 9001:2000 Productivity Measurement Systems . Total

Quality Management

Technical Skills

Applications MS Project . HP Project & Portfolio Management (HP-PPM 7.1) .

Documentum Enterprise Content Management 6.5 . MS Office SharePoint

Server 2007 . Primavera P6 Professional Project Management . PDW

Portfolio Enterprise . SLIM-Control from QSM . DOORS . Rational

Rose and Case Tools (Clearcase, Cadre) . Purify / Pure Coverage .

Siebel-CRM . Oracle-RTD . Adobe Suite with Frame Maker and

Dreamweaver . Jira . MS Office Suite and MS Visio

Operating MS Windows XP and 7 . Vista and 2003 Server . UNIX (Solaris, KDE) .

Systems Mac OS . HP-UX . Linux

Languages C, C++, Visual C++ . C# and Java . SQL . SDL (Tau 4.X) . PERL .

UNIX Shell Programming . Python . DHTML . ASP.NET . Javascript

Palatine, IL 847-***-**** ( **************@*****.***

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