Customer Service Administrative Assistant

CLAUDIA S. HABERSTROH

* ****** **

HOLMDEL, NJ **733

Home: 732-***-**** ***********@*******.***

cell: 732-***-****

SUMMARY

Administrative professional with extensive experience in the construction,

real estate and customer service in both Spanish and English. Significant

knowledge in all functional areas of administration with the proven ability

to present a vision and instill the motivation necessary to achieve the

vision. A creative, dynamic self-starter, who values excellence, has high

standards and effectively meets tight production deadlines.

EXPERIENCE

2008 - present NACR (North American Communications Resources)

Eatontown, NJ

Maintenance Coordinator

. Handling daily phones calls and servicing our customers on

a daily basis

. Generating sub-contractors reports on Excel

. Providing technician with equipment requests as well as

work orders

. Scheduling technician and subcontractors to perform

services for various companies throughout the United States

. Maintaining and following up on equipment orders on MAS

program

. Following up on shipments and creating purchase orders

. Acknowledging alarms that come in through our Tele-Agent

computer program

. Respond to request that come in through our Service Center

from technician as well as other departments to assist all

our customers

2007-2008 Better Homes Realty, Middletown, NJ

Sales Associate

. Full time realtor

. Listing and selling residential home

. Providing potential home owners with the necessary

information to obtain financing

. Assisted homebuyers through the home buying process from

beginning to end

. Held open house several times a month

2003 - 2007 K. Hovnanian Companies, Manalapan, NJ

Community Administrative Assistant

. Provided community support to the Senior Community

Construction Manager

. In additions to office/administrative tasks, planned and

attended community events and meetings; coordinating

mailing lists, caterers, tents and event permits for

marketing events.

. Updated, adjusted and printed community reports,

architectural plans; collected timesheets from field

employees, maintained vacation schedules and ordered office

supplies.

. Provided Power Point Presentations for meetings

. Interacted with township officials to obtain the necessary

. Handled challenges while being committed to providing

customers with excellent services and products.

. Met constant deadlines under pressure.

. Provided sales consultant with assistance during grand

openings utilizing my realtors' experience as well as

giving an overview of our community to our Spanish speaking

clients.

1998 - 2003 NJ School Boards Association, Manalapan, NJ

Administrative Secretary

. Provided secretarial support to 3 Field Services

Representatives.

. Administered Board Master Exams to new board members

. Handle confidential Board Self Evaluations as well as

Superintendent Evaluations, which included tabulating,

typing and proof reading.

. Assisted and organized superintendent searches, including

mailing advertisements, merging letters, and scheduling

interviews, and organizing files.

. Provided assistance at county programs.

. Attended annual workshops and provided support to

exhibitors.

TECHNICAL SKILLS

Computer: Microsoft Word, Excel, Power Point, Microsoft Access,

Keyboarding 75 wpm

EDUCATION

LaGuardia Community College, Long Island, NY

Major: Secretarial Science

A.A.S. Degree 1977-1979

American Institute of Banking, New York, NY

International banking Principals, 1980-1981

Basic and advanced secretarial seminars - 1987

American Institute of Banking, Matawan, NJ

Law and banking, 1994

NJ Realtor's License, 2002

FOREIGN LANGUAGE

Language: Fluent in Spanish

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