Sales Customer Service

Natasha Fowlin

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***-** *** ****** *********** Gardens, NY 11413

Phone: 646-***-****

Email: *******@*****.***

QUALIFICATIONS

• B.S in Marketing & Sales Management.

• Clear and precise decision maker

• Ability to identify and tackle obstacles with efficiency

• Successful at adhering to deadlines and completing several tasks simultaneously

PROFESSIONAL EXPERIENCE

March 2007- Present Geico-Woodbury,

Executive Assistant to Claims Department Manager

• Coordinated calendar management using Microsoft Outlook.

• Maintaining travel and expense reports.

• Attended departmental meetings; created and distributed minutes.

• Sat in on conference calls; and made all necessary follow up in relation to meeting and or project.

• Screened and routed incoming calls appropriately.

• Maintained department filing system.

• Maintained records of all mailing and time sensitive materials.

• Scheduled meetings; reserved conference rooms for meetings.

• Data entry, composing and transcribing documents/memos as needed.

Customer Service Claims Representative

• Assisting the sales department with marketing/promotional events.

• Executing strategies to ensure meeting sales objective.

• Gather information to assist in development of marketing and sales.

• Processing high call volumes in a fast paced environment.

• Investigation and negotiation to determine liability.

• Coaching new as well as current employees on updated material and tasks.

• Meeting all required state mandated deadlines.

• Leading and participating in side projects from development to implementation.

• Generating and executing ideas to enhance website for customers.

March 2003-2007 Macys East-Brooklyn, NY

Account Representative

• Provide client support as a vendor for luxury fragrances

• Generated sales for clients such as P & G, Elizabeth Arden, Lancaster and Estee Lauder

• Developed and maintained relationships with internal and external clients

• Coordinated promotional events designed to draw customers into product purchase

• Designed and set up visual displays

• Planed and hosted events geared towards product promotion

• Monitored YTD sales in order to set goals

COMPUTER SKILLS

Microsoft Word/Excel/office, Outlook, Internet Explorer, Peoplesoft, Windows, Quark Xpress, Adobe, Power point,

Salesforce

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