Customer Service Manager

Kristine Kotoff

**-** *********** **.

Home: 732-***-****

Freehold, NJ 07728

Cell: 732-***-****

mailto:************@***.***

Professional DryJect, Inc. Exec. Assistant/Office

Experience Manager June 2004 - April 2010

Manage all office operations and procedures

Maintain all licenses/agreements & confidential documents

Accounts payable/receivable

Arrange Conferences and Meetings

Coordinate various Trade Shows

Set up Franchise fees, invoice all fee payments

Invoicing Clients and franchisees

Track inventory

Maintain daily calendar

Coordinate domestic and international travel arrangements

Track franchise sales leads

Customer surveys and follow up

Ocean Place Conference Resort HR Assistant

Nov 2002 - May 2003

Reviewed applicants for appropriate training and experience

Conducted employee verification and background checks

Investigated various employee concerns while maintaining their

confidentiality

Provided clerical support for HR director

Communicated any complaints, altercations or problems To HR director

Handled sensitive and confidential documents

Managed database/updates in Access/Excel

Assured accuracy of employee personal files

Prepared correspondence for employees and related business

Recruited and pre-screened candidates

Updated/maintained manuals and job descriptions

Victoria's Secret Beauty Co. Co-Director of Retail Store

Feb 2000 - Sep 2002

Assisted director with all aspects of operation

Executed merchandising standards

Assured customer satisfaction/physical inventory

Origins Cosmetics Macy's Sales and Make up Artistry

Sep 1998-Jan 2000

Provided outstanding customer service

Executed floor set up flawlessly

Maintained an ongoing and harmonious rapport with the customer

Raindrop Services Inc. Admin/Personal Assistant

Oct 1987-June 1995

Assisted Keith Richards' (The Rolling Stones), personal manager

Personal/Professional Assistant

Office Administration

Post-Production Coordinator

Toured with The Rolling Stones on their US/European Tour

Education Brookdale Community College:

Business Applications Computer Specialist Certificate

Technical QuickBooks, Microsoft Word, Excel, Outlook, PowerPoint, JDEdwards,

Skills One Write Plus

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