Customer Service Administrative Assistant
Resume:
MAY LAMOUR
*********@*****.***
*** ***** **** **** *** 203, Altamonte Springs, FL, 32714
OBJECTIVE:
A responsible and challenging administrative assistant position that will
utilize my education and background, expanded knowledge and offer
opportunities for personal and professional growth.
EMPLOYMENT HISTORY:
Customer Service Tec - 8/2010-Current
OCPS Northeast Maintenance through Hi-Tec Associates, Orlando, FL
- Served as the initial contact point for OCPS Facility & Environmental
Services' customers to request service.
- Initiated the facility maintenance work request/work order process.
- Initiated customer notification regarding work
start/stop/schedules/problems and status of work, and material acquisition.
- Maintained detailed records of all calls made to the Area regarding
Operations & Maintenance for the Area.
- Determined the scope of service requests and their urgency based on
specific criteria provided.
- Informed management of potential problems.
- Use SAP software to manage all work orders.
Senior Lead Coordinator - 09/2007-06/2010
Harland Financial Solutions, Orlando, FL
- Maintained the usual daily tasks as the printer operator and took on new
responsibilities as the new senior lead.
- Supported a staff size of 7 on a wide variety of professional duties;
responsible for obtaining competitive quotes for various office needs,
vendor contact, maintain professional rapport with all employees, clients
and vendors
- Data entry on a daily basis (Excel & Image Centre); 16000 kph
- Ability to learn computer applications quickly, hands on computer skills
allows for fast understanding of unused applications as well as the ability
to offer co-workers some IT assistance.
- Assisted in the overall performance improvement of the department, by
implementing new procedures and processes.
Printer Operator - 12/2005-06/2010
Harland Financial Solutions, Orlando, FL
- Printed checking, savings and line of credit statements for 120+ banks.
- Successfully completed all jobs by time requested, meeting SLA
requirements.
- Effectively took on the responsibility of organizing statement
advertisements on a daily basis.
- Became efficient in other areas of the department as well as with
software used on a daily basis.
- Became the back-up for the senior lead coordinator and also assisted any
other area when needed.
- Learned some aspects of other departments and lent a helping hand.
Third Shift Productions Operator 12/2004-12/2005
FedEx Kinko's, Orlando, FL
- Completed orders that were taken on prior shifts and were due later that
day.
- Helped customers with their needs; maintained copy and fax machines,
printers and other equipment that team members and customers used; had the
responsibility of numerous positions in one shift.
- Worked with Windows XP on a daily basis, as well as Adobe Photoshop,
PageMaker, Acrobat and Illustrator, Netscape Navigator and Internet
Explorer and Microsoft Office.
EDUCATION:
Medical Coding & Billing Certificate 9/2010-Present
Seminole State College, Sanford, FL
High School Diploma - General Education 9/1996-5/2000
Edgewater High School, Orlando, FL
SKILLS PROFILE
- Well regarded for interpersonal, written and oral communication skills.
- Demonstrates ability to acquire and apply knowledge rapidly.
- Self-starter
- Team-minded, ready to work with others on any project necessary.
- Experience in handling confidential paperwork.
- Good customer-relations background.
- Type 75 wpm and 10-Key 1600 kph.
SOFTWARE SKILLS
- Microsoft Office: Word, Excel, PowerPoint, Access, Outlook
- Adobe Suites: Photoshop, PageMaker, Acrobat, Illustrator, InDesign
- Internet Explorer, Netscape Navigator, Mozilla Firefox, Safari
- SAP Frontend
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