Customer Service Sales Representative

Delfio C. Lenzo

*** ** * * * B eve r w yck r o a d C 8

Lake Hiawatha, NJ 07034

( 9 7 3 ) 3 3 5 0 2 41

********@***.***

objective

To obtain a challenging position with growth potential that will utilize my skills. Accomplished professional

with diverse experience. Exceptionally organized and disciplined; possess interpersonal skills and the ability

to motivate and direct others in a supportive, cooperative teams and vendor execution of daily tasks and

functions. Generate and maintain records and reports. Work in a fast paced team environment.

Core Competencies

• Time Management

• Cross Functional Team Coordination

• Operation Management

• Vendor Relationship

• Account Management

• Team Leadership & Training

• Customer Service

• Delegating

Professional Experience

2001–Present Print Communications Group / Gator Communications Group Fairfield, NJ

Senior Production Coordinator

Schedule jobs and answer internal questions and concerns when owners are not available

Acted as onsite production coordinator, customer service, estimator and sales

Inform department managers and sales account status

Manage accounts from beginning to end

Produce purchase orders for outside vendors

Reply to client’s questions and concerns

Coordinate pickup and deliveries for packages with shipping department

Delegate and train responsibilities to various departments to achieve the task at hand in a sensible manner

Possess managerial skills and knowledge

Delegate, and monitor an assistant after assigning a task

1999 2001 Line & Tone Inc. Parsippany, NJ

Assistant Manager

Provide quotes to clients for future jobs

Delegated to various supervisors and warehouse employees to ensure quality and completion of projects

Specified information and delegated workflow to operators

Managed accounts from the start to its final stages

Ensured quality on final outcome of projects

Scheduled pickup and delivery of client media

Monitored and distributed delivery of printed material

Answered clients general and technical questions

1996 1999 Pictorial Offset Corporation Carlstadt, NJ

Production Coordinator

Complied with ISO 9002 and 14001 standards

Managed accounts from its inception to its conclusion

Notified sales representative of schedule changes

Output purchase orders for outside vendors

Inspected quality of finished products on and off site

Answered customer’s inquiries and apprehensions.

Tracked product shipping

Education

Richard Stockton College of New Jersey Pomona, NJ

B.A., Business Management granted 1996

SKILLS

Computer knowledge of Microsoft Word, Excel, Power Point, Outlook, Windows XP, and Windows

Vista

Intermediate Italian

REFERENCE GLADLY PROVIDED UPON REQUEST

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