Administrative Assistant Customer Service
Resume:
FRANCINE HEXBERG
Morganville, NJ 07751
732-***-**** (home) ********@***.***
732-***-**** (cell)
SUMMARY
Administrative Professional with extensive experience focusing on coordination of office management
working in diverse business environments with a high degree of efficiency. Maintain excellent
organizational and communication skills, problem resolution abilities and a high-level of confidentiality.
Detail-oriented and resourceful with a proven ability to complete independent and team projects on time
and in accordance with company goals.
PROFESSIONAL EXPERIENCE
SIEMENS FINANCIAL SERVICES, Iselin, NJ 2007 – 2010
Administrative Assistant
Assistant to the Vice President of the Risk Management Insurance Department.
Handled all workers compensation, auto liability, asbestos and general liability claims for all business
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units within Siemens.
Maintained and updated all annual insurance policies and binders.
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Prepared and coordinated annual insurance conferences held in both Fort Lauderdale, Florida and
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New Jersey.
Processed annual renewal of auto insurance ID Cards for all business units owned and leased
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vehicles.
Maintained Outlook contacts, calendars, conference rooms and scheduled meetings.
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Created and updated quarterly presentations, organizational charts, excel spreadsheets, merged
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mailings, distribution lists and correspondence.
Distributed and sorted all incoming mail, coordinated travel arrangements, answered phones, greeted
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visitors and ordered catering.
Initiated and implemented a new filing system which allowed critical documents to be
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retrieved quickly, cutting in half the amount of time spent searching for documents.
Provided customer service and liaison between business units and insurance companies.
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Support to the Risk Management Insurance Department.
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Operated MS Word, Outlook, Excel, PowerPoint and Access.
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Actively involved in various committees, such as the Administrative Support Team, AST Manual Job
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Procedures Committee, Lunch & Learns and the Women’s Information Network Support Team
(WINS).
HEADS & THREADS INT’L, Sayreville, NJ 2001 – 2007
Administrative Assistant/Mill Coordinator
Assistant to the Northeast Regional Branch Manager/Vice President.
Mill Coordinator to the NJ Sales Department and Warehouse.
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Assisted Human Resources Department with confidential information, hiring and handling paperwork
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for new employees.
Liaison between Sales Department and Mill Department located at the Chicago headquarters.
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Expedited special mill quotes from overseas vendors to customers.
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Quoted, placed orders and followed-up on mill orders.
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Created and updated sales spreadsheets from SAP to Excel for daily, weekly and monthly reports.
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Composed letters, e-mails and memos.
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Processed timekeeping and payroll for employees using ADP.
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Organized and hosted events for the company including summer barbeques, Christmas and retirement
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parties, etc.
Other duties included negotiating and overseeing office contracts, bill paying, interfacing with
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customers and vendors, processing of incoming mail, general office management, supply ordering
and inventory and travel arrangements.
NORTHEAST MEDICAL REHABILITATION, Brooklyn, NY 1991 – 2000
Office Manager/Medical Secretary
Managed staff for busy physical therapy office.
Interviewed and hired support staff.
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Transcribed medical reports for insurance companies and attorneys.
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Entered data into accounts receivables and payables.
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Collected account balances from patients and insurance companies.
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Processed employee timecards and payroll.
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Operated Word Perfect 5.0 and QuickBooks.
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CERTIFICATIONS
Completed courses for Excel Level I & II and PowerPoint I and II
New Horizon Business School, Iselin, NJ
TECHNICAL SKILLS
MS Word, Excel, PowerPoint, Outlook, Access, Adobe Acrobat Professional and SAP
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