Customer Service Representative
Resume:
Latosha Saunders
Raleigh, NC 27613
*******.********@*****.***
OBJECTIVE
Seeking a position as a Medical Assistant where my clinical skills, medical
training, and education can be applied
EDUCATION
ECPI College of Technology Raleigh, NC
Associate of Applied Science Medical Assisting Expected graduation 2010
. Phi Theta Kappa Honor society with a 3.94 GPA and 95% class attendance
SKILLS
. Document medical history and record vital signs
. Accurately take blood pressure, pulse, temperature and respiration
rate
. Software skills including Medisoft, Microsoft Word, PowerPoint, Excel,
and
Outlook
EXPERIENCE
Parexel Durham, NC 01/2009 - 01/2010
Customer Service Representative
. Handled inbound and outbound calls of customers
. Assisted training new employees on telephone protocol
SoftPro Raleigh, NC 06/2008 - 01/2009
Assistant Support Analyst
. Assisted with daily administrative duties
. Handled phone calls, voicemails, and emails from customers on a daily
basis
AT&T Raleigh, NC 11/2007 - 04/2008
Small Business Sales Consultant
. Consulted with small business customers about their current services
and offered products to meet their needs
. Met monthly sales quotas between $6,000 and $10,000
Charter Raleigh, NC 12/2006 - 07/2007
Customer Service Representative
. Gained knowledge of order entry and problem solving for cable accounts
and services
. Assisted customers in repairing cable services while meeting handle-
time variances
East Carolina University Transit Authority Greenville, NC 01/2006 -
12/2006
Bus Driver
. Learned how to follow time schedules and meet route changes
. Transported passengers and followed safety regulations
Burger King Zebulon, NC 06/2003 - 08/2006
Head Cashier
. Handled bank deposits and assisted other employees with register
changes
. Worked as a team player to meet goals during peak hours
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