Customer Service Manager

Lenora Odell *** Mill Road, Seneca, SC *****

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***********@*****.*** . Cellular 864-***-**** . Home 864-***-****

Client Relations* Administration* Procedures* Documentation* Organization*

Legal Community* Accounting* Retail Real Estate*Payroll

Summary

Seasoned executive support specialist with outstanding evaluations across

diversified industries. Strong Computer background, with a proven track

record of juggling a multitude of complex work assignments. Interact

effectively with executives, VIPS, co-workers, clients, and management.

Career History

Adecco Employment Agency/Greenville, SC

Aug 2009 - January 2010

Greeter

. Sign customers in

. Help with inventory

. Stocking

. Answering telephone

. Helping customers with Friends and Family

Cellular Air Inc/ One Tone Telecom, [Anderson SC] 2001 to Dec. 2008

Executive Administrative Assistance to Chairman/CEO

. [Multi-faceted role providing legal administrative support to CEO and

management team. Coordinate travel itineraries, special events,

conferences and presentations. Maintain up to date lease information

for all twenty-four locations; process memos, letters, faxes,

agreements and legal contracts, answering telephones, making bank

deposits. Calculating twenty-four state taxes for all locations.

Ordering supplies, resolving customer issues. Notarize documents for

leases and other legal documents Confidential record keeping, Attend

meetings; Conduct research, compile data, and prepare papers for

consideration and presentation by executives, committees and board of

directors. Coordinate records and budget preparation, personnel, and

housekeeping. File and retrieve corporate documents, records, and

reports. Greet visitors and direct to proper department. Interpret

administrative and operating policies and procedures for employees. .

Manage and maintain executives' schedules. Meet with individuals,

special interest groups and others on behalf of executives, committees

and boards of directors. Open, sort, and distribute incoming

correspondence. Perform general office duties ordering supplies,

maintaining records management systems, and performing basic

bookkeeping work. Prepare agendas and make arrangements for committee,

board, and other meetings. Prepare reports, memos, letters, financial

statements and other documents, using word processing, spreadsheet,

database, and/or presentation software. Prepare responses to

correspondence containing routine inquiries. Read and analyze incoming

memos, submissions, and reports to determine their significance and

plan their distribution. Set up and oversee administrative policies

and procedures for offices. Assist with business or managerial

research. Distribute messages or packages. Classify information

according to content or purpose. Collate printed materials.

Communicate with customers or employees to disseminate information.

Compile data for financial reports. Disburse checks to satisfy

accounts payable. Ensure correct grammar, punctuation, or spelling.

Examine documents for completeness, accuracy. Fill out business or

government forms. Index information resources.

Assisted in setting and reviewing applications for future employees to

be interviewed.

One Tone Telecom Inc/Cellular Air Inc. Seneca, South Carolina

Clec Manager/Office Manager/Executive Adm to Chairman/CEO

Taking orders for home phone service; placing those orders into computer

system. Auditing of bills, customer service, Research, Answering phones,

billing, Training new employees Typing correspondences for President, and

Ceo of the company. Making bank deposits, posting payment. Maintaining

Verizon's five star programs. Collate printed materials. Distributing

messages and packages to proper individual. Auditing of BellSouth bills

and long distant bills. Coordinate travel itineraries, special events,

conferences and presentations. Working in the call center and answering

questions and taking orders for phone service.

Corporate Staffing, Seneca, South Carolina 1999 to 2001

Staffing Coordinator

[Answering phones, calling clients for staffing issues for the day,

payroll, taking applications and doing all paperwork for new hires

including but not limited background checks, drug testing. Sending

employees to specific location to do job performance at different

locations, Customer Service.; Interviewing potential employees

Big Lots, Seneca South Carolina 1991 to 1999

Bookkeeper

Daily sales report, bank deposits, answering phones, customer service,

entering payroll into computer system, reports for the corporate office,

sorting mail, running cash register,

Education

Southern Wesleyan University, Central South Carolina

Bachelor of Science, Business Administration

2011

South Eastern Community College

Criminal Justice

Special Skills

. Executive Support, Spreadsheets, Multi-line Telephone System, Special

Events Coordinator, Staffing Recruitment and Training, Correspondence and

Presentations Advance Call Screening, Direct Mailing Campaigns, Executive

Travel & Itinerary Arrangements, Confidential Records Management, Typing,

Accounts administration. Notary Public for State of South Carolina;

Operating a cash register.

Customer Service Skills, Management Skills, Human Resource skills.

. Word, PowerPoint, Excel, Managemore, WordPerfect, Bellsouth system,

Red river long distant system. Peachtree, QuickBooks.

Business and Personal References: Upon Request

Contact this candidate