Engineer Customer Service

MARIA APOCALYPSE CROFT

** ***** *********** ******

Tiverton, RI 02878

401-***-**** (h) ? 401-***-**** (c)

******@***.***

COMPUTER COMPETENCE AND TECHNICAL SKILLS

. Operating Systems: Windows, UNIX, MVS, SQL

. Microsoft Word, Access, and Excel

. Engineering: Good knowledge of electronic circuits

PROFESSIONAL EXPERIENCE

Northrop Grumman, Middletown, RI

QA Analyst

. Performed software testing.

2008-2009

EMC CORPORATION, Hopkinton, MA

1995-2007

Product Support Engineer (1995-1996)

. (PSE) Performed support to Field Engineers in maintenance of mainframe

computers and software.

Senior Microcode Qualification Engineer (1996-2007)

Software QA/Qualification and Testing

. Performed quality assurance software testing and reproduction of problems

encountered in the field for mainframe computers and open system/Unix

computers.

. Performed regression testing and follow up testing.

. Developed and enhanced test procedures.

NCC INFORMATICA, Belo Horizonte, Brazil

1993-1994

Customer Service Systems Engineer

. Installed and maintained mainframe computers and performed software

support (Field Engineer).

BMS-BELGO MINERIA SYSTEM-STEEL COMPANY, Belo Horizonte, Brazil

1993

Information Division System Analyst Assistant

. Fixed and/or rewrote old programs and optimized COBOL/SQL database for

production department.

EDUCATION

B.SC, Electrical Engineering, Electronic Systems, Pontifical Catholic

University of Minas Gerais

Belo Horizonte, Brazil, 1991

Project: Electronic circuit to convert human voice into bytes.

Computer Programming/System Analyst, Federal University, Belo Horizonte,

Brazil, 1994

Project: Built a database manager program for a department store.

PROFESSIONAL TRAINING

UNIX System Certificate Program-WPI, Westborough, MA, 1997

Client Serve Technology Certificate Program-WPI, Westborough, MA, 1998

LANGUAGES

English, fluent

Portuguese, fluent

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