Customer Service Data Entry

HANS GILGEN

*** *. **** *** **. CLEVER, MO *****

PHONE: 417-***-**** EMAIL: *******@*****.***

OBJECTIVE

A team player, who can also work independently, would like to obtain a

position that utilizes my customer service, organizational, and technology

skills as well as my hard work and dependability.

WORK EXPERIENCE

05/07 - 10/10 Jack Henry & Associates, Inc. Monett, MO

Employee Support Center Representative

Managing users in Active Directory in an Exchange 2007 environment

Technical support for computer hardware and software issues

Troubleshooting network, dialup, and VPN connection issues

09/05 - 4/06 Mid-Missouri Tech Center Springfield, MO

Network Support Specialist

Virus, Spyware, and Spam monitoring to maintain network security

Installing and upgrading software on Win2000 and Win2003 servers

Monitoring backups with Veritas and ARCserve applications

DELL desktop and laptop repair/support

6/02 - 8/05 Bass Pro Shops, Inc. Springfield, MO

Hardware Analyst

Support for Windows NT/2000/XP

DELL desktop and laptop repair/support

Hewlett Packard, DELL, and Xerox printer support

1/02 - 2/02 City Utilities Springfield, MO

Office Assistant (Temporary Position)

Worked with Microsoft Office Suite including Microsoft Access

Worked with mainframe MAPPER system

General office duties including answering phones, data entry, and filing

11/00 - 5/01 Bank of America - Mortgage Bloomington, MN

Fax, Printer, and Copier Tech (Temporary Position)

Troubleshooting fax machines, printers, and copiers

Making copies, sending, receiving, and delivering faxes

Data Entry for the mortgage department

2/95 - 11/00 The Pillsbury Company Chanhassen, MN

Lead Packing Operator

Maintained packaging equipment to assure line integrity

Completing paperwork in a neat and timely manner

Supervised a group of 4 - 8 packers

CERTIFICATIONS

BRAINBENCH - Computer Electronics Specialist, Master PC Essentials User,

Networking Concepts

COMPTIA - A+, Network+, Security+

DELL - Servers and Storage, Notebooks, Optiplex Desktops, Precision

Workstations, Laser Printers

MICROSOFT - Windows Server 2003 (Microsoft Certified Professional)

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