Customer Service Sales Representative
Resume:
S al ina Y. Reger
Apple Valley, Minnesota 55124
******.*****@*****.***
Summary of Qualifications
Great communication skills
Friendly and out going
Organized, clean, and professional
Always learning new things
Expert in computer and office atmosphere
Enjoy interacting with people
Experience in high pressure escalated calls
Bilingual communications (Cambodian)
Strong professional heavy calling
Software
Microsoft word
Excel
Power Point
Out look Email
Social Networking
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Work of Experience
The Sportsmans Guide – South Saint Paul, Minnesota
Customer Service Associate
May 2010 to Present
• Handle high volume calls
- Minimum 12 calls/hr
- 5 minutes maximum on each call
• Handle complaints and compliments
- Responsible for taking care of any complaints
- Upon resolving conflict, issue out coupons
- Call customers back regarding compliments
• Help customers with billing and account problems
- Wrong charges or over charges
- Refunds
- Credit card
- Payment plans
• Product information
- Answer any questions about product
- Who makes it
- What product is made out of
- Similar items
• Shipping and tracking
- Track merchandise that was lost or received
- Responsible for communicating with shipping company
• Placing orders
Vector Marketing - Hudson, Wisconsin
Receptionist and Senior Sales Representative
January 2007 to May 2010
Answer and return calls
- High pressure, volume calls
- Handle about 80-100+ calls a day
- Spent about 8 to 9 hours on the phone daily (M-F and Saturdays)
Greeter
- Responsible for greeting walks ins or any body coming in for an interview
- Direct people to the appropriate employer
- Handle sign in sheets and organized any paper work that needed to be filled out by person coming in for an
interview or interested in work with the company
Check voicemail and return any left messages
Customer service and Entry level sales
- Work directly with customers through professional appointments
- Answer any questions that customer might have
- Explain product that we market
- Sell product
Handle local and college recruitments
- Recruit the number of people for quota of the day and/or week
- Recruit people to join our team
Schedule interviews and help run
- Responsible for keeping people entertained while Manager is in with another interview.
- Get to know people, and pre-screen for the position
Field trail with upcoming sales rep
- Accompany them in their appointments and give them tips on what they did good and what they might need to
improve on.
Money handling
Responsible for key holder, opening and closing office
Clean, organized, and handle office bills and mail
Assist with 3 day training classes for new trainees
- Demonstrate product
Present weekly speeches and demos
Education
University Of Saint Thomas - Saint Paul, MN
Estimated graduation date, June 2014
Alpha Chi Omega Sorority
- Helping battered women and children
- Recognized for helping Domestic Violence Awareness
SHAPE - Bloomington, MN
High School Diploma
G.P.A.: 3.5
Student Council
Peer Mediation
Year Book Committee
PALS
- Mentoring young children
References Available Upon Request
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