Customer Service Assistant
Resume:
JohnathanLugo@hot
mail.com
Johnathan Lugo
Objective Global creative communications professional with
technical, editorial, and journalist experience with a
willingness to succeed in the communications field.
Work experience April '08 - Current Cablevision
Bronx, N.Y.
Advance Service Representative I
Assisted customers with all issues pertaining to
Cablevision equipment and services.
Maintain accounts for all customers.
Trained and managed employees.
Wrote manuals for employees.
March '07 - April '08 Gotfrag E-sports Magazine
(Acquired by Major League Gaming)
New York, N.Y.
Sports Journalist
Covered events around the United States. (Includes
photography and journalism).
Conducted interviews, created editorials, and published
articles via the internet.
Used Final Cut Pro to produce promotional spots for event
coverage.
August '06 - March '07 James J. Peters Veteran Hospital
Bronx, N.Y.
News Journalist
Interviewed various Veterans throughout the tri-state
area.
Composed articles about holidays, current events, and
government policies.
Designed website using HTML and JavaScript.
April '05 - October '07 Web2Zone (Subsidiary of
Samsung) New York, N.Y.
Event Coordinator
. Organize gaming events for tournaments including
Promotion.
. Confirm all players with pre-registration.
. Writing post game documents and filing them.
June '03 - April '06 Fordham University Library Bronx,
N.Y.
Library Assistant
. Data Research on topics of books and other media.
. Typing and filing of data research.
August '03 - September `06 Yonkers Public School Office
Yonkers, N.Y.
Assistant Teacher ( Grade 8 )
. Graded tests and assisted students with English
assignments.
. Helped teach students proper writing techniques.
March '03 - September `03 James J. Peters Veteran Hospital
Bronx, N.Y.
Office Assistant/Administration
Arranged meetings for various cliental.
Sorting and Filing documents for clients.
Assisted clients with various customer service needs.
Education Fall '02 - Spring '06 Fordham University Rose Hill New
York, N.Y.
Communication and Media Studies Major with a concentration
in Film and Television/Senior
Graduated with 3.9 GPA.
Extracurricular Fall '02 -Spring '06 Fordham University Bronx, NY
Activities Office of Student Activities
. Involved in various student organizations including:
. Commuting Students Association
. CSF: Sci-Fi, Anime, and Video Game Society Creator and
President
. Liaison to United Student Government and Residents Hall
Association.
College Television
. Edited programs for airing on college television.
. Filmed and interviewed for various segments.
. Worked various equipment such as Teleprompter, Camera,
and Pro Tools.
Special Skills Proficient in Adobe Photoshop and Adobe Illustrator.
100 words per minute.
Expert in Video Editing Software (Avid and Final Cut Pro).
Ran College Television Network at Fordham University.
Created, and lead, various student organizations.
(Sci-Fi/Anime founder, Commuter Student Association -
President, United Student Government - Liason).
References Available upon request.
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