Jessie Joan Eads

*** **** **

West Des Moines, IA

abia0b@r.postjobfree.com

515-***-****

OBJECTIVE:

To obtain a full time position which offers a professional working

environment and enables me to grow and meet different goals.

EDUCATION:

College:

St. Mary University in Panam , Rep of Panam . Feb.04

Bachelor degree in Science with emphasis in Banking & Finance.

Other Title Obtained:

Degree in Administrative Science. Feb.04?

St. Mary University in Panam , Rep of Panam .

High School diploma:

St. Mary's Academy, Col n, Rep. of Panam

Dec. 99

SEMINARS:

- "Excellence in customer service"

St. Mary University. 2002

- "Leaving your footprint" (Customer service oriented)

Movistar Col n, Rep.

of Panam . 2007

- "Yes, to the client"? Movistar, Col n, Rep of Panam . 2007

- "Five senses" (Service oriented) Movistar, Col n Rep. of Panam . 2007 ?

OTHER COURSES:

North Central Technical College. Wausau, Wisconsin

English as second Language (2004 -2005)

Two Advanced Grammar writer.

PROFESSIONAL EXPERIENCE:

Atento in Panam / Adecco in Panam . Dec 07 - August 08.

Customer Service Representative.

- Meet sales goals

- Build a good relationship with the client with a good customer service

- Responsible for improving customer retention through programs and service

provided to the customer

Movistar, Colon, Rep. of Panam . Sept.05- Nov 07

Customer Service Agent

- To resolve all claims

- Submitting all of required paperwork in a timely manner

- To sell all products and services offered by the Company.

- Meet all sales objectives.

Yih Hsin Plastic Panam Inc. August 01- July 04

Customer Service

Processing Export Zone in Davis (Colon, Rep. of Panam )

- Export - Import plastic bags and polypropylene sacs.

- Responsible for keeping inventory under control

- maintaining great customer service.

- In charge of all general operations and accounting.

- Coordinated many laboral functions.

- Planned the organization of files.

TECHNICAL SKILLS

- Microsoft Office (Word, Excel, PowerPoint, Publisher)

- Quick Books, Microsoft Money and Internet Applications.

- Inventory control- Can use fax, adding, scanners and photocopy machines.

- Knowledge of English and native Spanish speaker.

REFERENCE

Available upon request.

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