Customer Service Administrative Assistant
Resume:
Jane Noble
Baltimore, MD *****
**************@*****.***
Summary
I perform a wide range of administrative functions and consistently
produce top-quality work. I thrive in a fast paced work environment and
adapt to rapidly changing priorities.
Work Experience
Business Development Strategist
GoIndustry-Dove-Bid USA, Inc.
2/24/07 - Present
. Prepare proposals, presentations, Requests for Proposals, Requests
for Information
. Develop target list of clients for sales department
. Write and edit proposal and marketing materials for proper grammar,
spelling, comprehension and style
. Research, analyze, create, and assemble the past performance into a
case study for each sale event
. Tailor case studies to match the service needed by prospective
clients
. Maintain digital and hardcopy library of past and present sales
. Conduct searches for related material, such as related project
descriptions and resumes of proposed project personnel.
. Assist with proposal packaging - covers, spines, tabs, and CD labels,
final production and binding/packaging of all proposal versions.
. Ensure regular backup and archiving of proposal hard/soft copy
inputs.
Tax Accounting Assistant
Full Level Tax team, ADP
10/2006 - 2/14/07
. Input and balanced prior and current Quarter tax data for client
MQ/MY conversions
. Verified accuracy of client's opening balances
. Researched out of balances
. Identified variances between ADP's numbers and client's tax data
. Draft spreadsheets showing variances
Office and Administrative Specialist III
Division of Consolidated Laboratory Services
06/2004 -- 07/2006
. Composed correspondence for the Director and Bureau Director
. Trained new administrative employees to perform administrative and
customer service duties
. Served as a liaison between managers & directors; IT Services; Health
Department; Human Resources
. Screened, answered & directed phone calls for 200+ employees
. Scheduled interviews and in-processed new employees
. Provided office support, such as maintaining the office calendar,
data entry, tallying time cards, planning events, and ordering
supplies for laboratory managers
. Maintained personnel files
. Granted building access permissions using Pegaysis 2000 program
Receptionist / Administrative Assistant
Torrence Rope & Sling, Dennis and Maria Becker
2003 - 06/2004
. Answered & directed customer and business calls
. Assisted processing both A/R and A/P
. Maintained and expanded sales catalog using internal database
. Provided office support to the business owners; including
correspondence and ordering supplies
Jane Noble
Page 2
Dental Laboratory Technician & Administrative Assistant
Nu Technologies, Dawn & Tim Bagley
07/2002 - 04/2003
. Screened & answered phones,
. Tracked and monitored the creation of dental prosthetics
. Processed accounts payable and receivable
. Maintained & ordered inventory
. Created models and dies of impressions with 99.2% accuracy
1 Training Instructor
2 Magellan Behavioral Health, Via contract with Kelly Services, Susan
3 09/2001 --11/ 2001
. Trained satellite corporate staff how to use a new database system
. Trained employees to credential providers
. Expanded their EAP Providers database using MS Access
Credentialing Specialist, Professional Provider Review Committee
Magellan Behavioral Health, Amy Brewer
09/1998 - 08/2001
. Resolved questions, concerns, & problems in a secure & fast-paced
customer service environment
. Helped managed care providers complete files & applications to
reflect accurate information according to applicable state laws
. Explained regulations and policies to health care providers
. Verified providers' background information in a precise and
expeditious manner
Promotion Leader
Universal Marketing & Promotions, Carolyn
07/1997 - 09/1998
. Closed cold-outside-sales
. Trained employees to present promotions
. Performed various administrative duties
. Attended out of state seminars
1 Education
2003 Dental Lab Technology J. Sargeant Reynolds C. C. AAS
1996 Speech Communications James Madison University BS
1994 Liberal Arts Blue Ridge Community College AAS
2
3 Military Experience
ETS: July 8th 1993 Specification: U. S. Army Signal Corps.
Rank E-4
. Provided telephone service and instruction for executive, civilian &
military personnel
. Maintained optimal field communications
. Supervised an international team
Computer Skills: Microsoft Word Professional Office Suite '98 - XP; MS
Word, Excel, Access, and Power Point; Photoshop; Open Office Office Suite
2005+ ; Apple Office; AS400 and SQL Servers; Email and Internet
4 Office Technology: Xerox Copier, Scanner, Fax Machine, HP all-in-one
printer, RightFAX, Pitney Bowes Postage Machine, Calculator
5 References Available upon request
Contact this candidate