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Customer Service Data Entry

Location:
Wilmington, NC, 28405
Posted:
October 17, 2010

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Resume:

Angela F. Horton

*** ****** ***** ***** **** #*** 910-***-****

Wilmington, NC 28405 Email:

abi9yu@r.postjobfree.com

__________________________________________________________

Objective To obtain a position which allows me to utilize my

administrative skills; with room for advancement.

Skills

Typing (65 wpm) AS400

Multi-line phones Organizational Skills

Kronos/ Etime MS Access

Photocopy/ Fax MS Publications

Outlook Microsoft Word

Customer Service Enterprise/ ADP HRIS

Excel IdentiPass Badge Access System

Employment History

Onslow County Dept. of Social Services

Jacksonville, NC

Processing Assistant III Mar 2010-

current

. Research client information for Food & Nutrition, Medicaid, Day Care

and Work First programs

. Assign new cases and pull client files for existing cases

. Backup Office Assistant in the Data Management Unit

. File closed service cases

. Assist fileroom staff with Income Maintenance intakes

. Prepare & assign client intakes to caseworkers

. Research, assign SIS numbers and new case numbers to client for Day

Care and Work First Employment Services programs

. Front desk receptionists duties as needed; which involves heavy public

contact

. Switchboard operator duties as needed

. Mailroom clerk duties as needed; which includes processing all company

Mail for pick up and delivery to local post office

Angela F. Horton

__________________________________________________________________________

Arizona Mail Order(formerly Bedford Fair Apparel, Inc.)

Wilmington, NC

Human Resources Assistant Apr 01- Aug 09

$ Assistant to the HR Manager

$ Answer phones, direct calls to Management Staff

$ Staffing; new hire orientations

$ Coordinate company meetings

$ Payroll processing

$ Maintain files

$ Assist with Benefits administration

$ Provide assistance and feedback in employee related issues

$ Order supplies; maintain and distribute mail

$ Data entry of employee productivity statistics/ accuracy

$ Compile/ distribute HR reports

$ Maintain 150+ employees hours and wages

$ Set up all new employees in timekeeping system

$ FMLA, Workers Comp & Short Term Disability Claims

$ Cross-trained in various departments in the facility

Data Entry Clerk Oct 92- Apr 01

$ Data entry of customer mail catalog orders

$ Attention to detail

$ Maintain quality Customer Service

$ Maintain departmental productivity and accuracy standards

Telemarketer Mar 92- Oct 92

$ Data entry of customer catalog orders via telephone

$ Provide quality Customer Service while maintaining productivity

and accuracy standards

C & J Cleaning Service

Wilmington, NC

Cleaner May 04- Apr 09

$ Provide efficient and effective cleaning of 20+ office spaces

in a Professional business complex

Angela F. Horton

__________________________________________________________________

Ramstein Child Development Center

Ramstein Air Base, Germany

Child Dev. Program Asst Jun 89- Aug

90

$ Provide clerical and instructional support

$ Assist classroom teacher

$ Assist students ages 1-4 in learning materials

$ Reinforce classroom structure and child development

Other Employment Held

Bicentennial Lanes Bowling Center- Ramstein, West Germany- Cashier

Hardees of Long Leaf Mall- Wilmington, NC- Cashier

Education

Cape Fear Community College. Wilmington, NC

AAS in Business Administration, 1987

Medical Transcription courses, Jan- March 2010

New Hanover High School. Wilmington, NC

Diploma, 1984

Excellent references available upon request



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