Customer Service Manager

** ****** ******

Worcester, MA ***** Phone 508-***-****

E-mail: *******.*.*******@*****.*** Colleen Delgado

Experience Experienced, motivated Credit and Collections Specialist with

Summary fifteen years experience both in retail and commercial

environments. Strong project management and problem solving skills

and ability to maintain excellent customer relationships while

increasing collections and providing clear and concise information

to senior managers. Successful record of independent time

management of both daily responsibilities and long term projects.

Proficient with AS400/Sunrise, Microsoft Office Professional Suite,

Oracle and Get Paid Collections Software. Excellent interpersonal

and communication skills interacting with colleagues and clients.

Employment 8/2008 to 7/2010 Imperial Distributors

Worcester, MA

Credit and Collections Specialist

Reporting to Credit Manager, responsible for $10-12 million

Business Collections Portfolio. Reconciled client receivable to

resolve billing problems. Maintained customer relationships by

successfully resolving clients' problems or disputes. Prepared

weekly updated accounts receivable reports with special emphasis on

20 priority focus accounts.

2006 to 2008 Staples Westborough, MA

Credit Analyst

Managed all aspects of collections for a portfolio of 1,200

accounts. Researched and resolved customer problems and disputes,

issuing credits and debits to client accounts as appropriate;

reconciled accounts on a regular basis and provided regular updates

and reports to Senior Management on status of problem accounts.

2004 to 2006 Barry Communications Worcester, MA

Administrative Specialist

Managed Collections for $1 million dollar portfolio. Provided

customer service both with collections and other issues. Closed

and processed invoices as required.

1996 - 2004 AMI Leasing, Inc. Worcester, MA

Collections Coordinator

Responsible for collections on more than 2,000 accounts.

Successfully decreased DELINQUENT receivables by 25% through

effective collection activities. Reviewed 100 largest customers

and recommended collections strategies to Director to successfully

collect outstanding amounts

Education Assabet Valley Regional Vocational High School

Diploma in general business practices, 1984

References Available upon request

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