Customer Service Quality Assurance

Jason L. Harris

*** ******* *****, #* ( Fayetteville, NC 28311

910-***-**** ( ***************@*****.***

Qualifications Profile

Highly capable Information Technology Professional with excellent

qualifications and experience and superior organizational, communication,

and customer service skills.

> Broad experience in network operations, account and desktop support,

and user account administration.

> Extensive experience supporting LAN users within large campus area.

> Skilled team-leader and mentor, with ability to communicate

effectively at all social and corporate levels.

> Tenacious, loyal, quick to learn, and able to excel in fast-paced,

time-critical environments.

> Strong background in the Information Technology and Communications

field.

Professional Experience

UNITED STATES ARMY 5/2005-Present

25F Network Switching Systems Operator/Maintainer

S-6 Network Administrator, 1/2006-Present

Supervise, install, operate and perform unit level maintenance on

multifunctional/multi-user information processing systems, small electronic

switches, system control centers, node management facilities;

communications security (COMSEC) devices; other equipment associated with

network switching operations, peripheral equipment, and associated devices

in mobile and fixed facilities; performs analyst functions; constructs,

edits, and tests computer system programs; conducts data system studies and

prepares documentation and specifications for proposals; operates and

performs Preventive Maintenance Checks and Services (PMCS) on assigned

vehicles and power generators.

Laboratory Corporation of America

Network Support Technician, 11/1998 - 04/2002

Configured and maintained units by installing optional hardware and

software upgrades. Installed operating system and applications software.

Insured units received up-to-date hardware device drivers and software

patches. Developed standardized Quality Assurance procedures in order to

guarantee overall product reliability. Maintained or created documentation

to keep inventory of network devices. Tracked network changes, and kept

documentation up-to-date. Troubleshoot network issues using the ping and

trace route commands and network monitoring software to track outages.

Education

Degree in Information Technology 1996

International Academy of Design and Technology - Fairmont, WV

Professional Development

Network Switching Systems Operator / Maintainer (25F) - US Army

BNCPN Operator Course - Data Path Inc.

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