Customer Service High School

Patrick Wallis **** Curtis Drive Apt. ***

Temple Hills, MD 20748-1268

Phone: 240-***-****

*************@*****.***

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Experience

Sears #2561

September 2010 - Present

Receiving Associate

Clinton, MD

Sears #1374

May 2009 - September 2010

Receiving Associate

Bel Air, MD

I am responsible for the execution of all receiving activities including unloading

merchandise, merchandise preparation and staging, outbound shipments, and daily

backroom activities. I assist in maintaining the stockroom in a neat, orderly and

safe manner. My other duties include promptly serving the customer at merchandise

pick-up, properly sorting merchandise, and properly using all material handling and

safety equipment. I possess the ability to lift and move at least 20 lbs. in

weight to maintain flow and replenishment of merchandise. My position requires a

strong commitment to safety and the ability to communicate clearly and effectively

in all situations with great interpersonal skills. This position requires proven

skill in conflict management.

Target

September 2008 - May 2009

Receiving Associate

Pikesville, MD

I am responsible for operating store computer and electronic systems. I am

responsible for reading and understanding labels, instructions, reports, policies

and procedures. I am responsible for communicating clearly and effectively in all

situations with great interpersonal skills. I possess proven skill in conflict

management.

Southwest Airlines

March 2002 - July 2002 Ramp Agent Baltimore, MD

I am responsible for providing legendary Customer Service to people desiring to

travel, use cargo or baggage service by servicing aircraft at ramps and terminals. I

guide and direct aircraft onto ramp area and to jet way. I load, unload, service,

guide, and direct Company Aircraft. I receive and record Customer baggage, air

freight, and mail and company materials as required. I handle all aspects of

loading, stowing and unloading baggage, cargo airmail, air freight, and ballast and

company materials according to a predetermined plan. I pick up, deliver, and

transport cargo and baggage to and from aircraft and prepare records in connection

with these responsibilities. I warehouse, weigh, stack, pick up and deliver air

cargo, I check air cargo handled against accompanying forms to identify any

mishandling or discrepancies and correct routine errors. I safeguard Customer's

baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage and/or

destruction.

U Department of HUD

April 1987 - Present

Public Housing Revitalization Specialist

Washington, DC

I utilize commercial off-the-shelf software, Microsoft Office, available computer

equipment and data systems to maintain data, track performance trends and

compliance and/or federal regulation issues, and generate appropriate work

products.

Education

Saint Leo University

No Degree Tampa, FL

George Washington University School of Business and Public Management

May 1999 Washington, DC

Government Contract Training Series: 15-Part series beginning October 8, 1998, with

and examination at the end of the series (May 27, 1999) to be certified as a

contract specialist

Southeastern University

No Degree Washington, DC

30-Semester Hours, 1997, No Degree Awarded, 3.5 GPA, 30 Undergraduate Semester Hours

completed

Jacksonville High School

June 1985 Jacksonville, AL

College Preparatory Courses completed

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