Human Resources Customer Service

ABI GAIL EIGER

**** ******* **** **. (***)

***-****

Bridgeport, CT 06606

****@*******.***

Summary of Experience:

Accomplished Performance Driven Human Resources Professional. Recognized

for innovative problem solving skills and an excellent grasp on high tech

communications and business trends. Proven achievement, working and

strategizing, with global teams and implementing solutions locally and

worldwide. International Work Experience encompassing diverse cultures and

customs. Exceptional Customer Relations skills that consistently produce

win-win results for clients and company. Highly organized and efficient in

fast paced multitasking environments and able to prioritize effectively.

Summary of Professional Skills:

Benefits Administration: Life Insurance, Medical and Dental Insurance, 401K

and 403B plans, Defined Benefits Plans, Tuition Assistance, Payroll

Administration for domestic and international employees. .Mergers and

Acquisitions and Organizational Development. Inpat/Expat relocation and

administration. Knowledge of International, Federal and State labor laws

including COBRA, ADA, EEO, Affirmative Action, FMLA. Performance Appraisal

and Review, Full Cycle Recruiting and Employee Relations. Report writing in

HRIS and ADP.

Summary of Technical Skills:

Microsoft Office Suite ( 2000, 2003, 2007), Microsoft Office Specialist

Certification (Word 2003),Visio, Lotus, PeopleSoft, ADP, Resumix,

RecruitSoft/Taleo, HTML Windows, Mac, Unix. Franklin Covey Certification,

Career Resources Customer Service Training

WORK EXPERIENCE

2010- Present The Workplace and Career Resources, CT

Position: Job Coach, Trainer and Instructor

Train a variety of clients from High School Students

through Mature and Retired individuals; Computer Basics,

Grammar, Human Resources Policies such as Confidentiality,

Harassment, Federal and State Laws and Learning and Study

Skills.

2005 - 2009 Cornell University Medical College

Position: Human Resources International Coordinator and

Generalist

Human Resources Generalist duties for employees located in

University campuses and research facilities abroad and in

the US

. Liaison for employees abroad, regarding HR issues

. Generate and track Job Requisitions and Recruit non

academic staff

. Facilitated New Hire Orientation and processed New Hire

paperwork

. Responsible for attendance, leave tracking and

reconciliation of employees

. Liaison with Finance for efficient processing of weekly

payroll

. Policy Administration and Research of US and

International Law

. JCAHO Review member and Credentialing

. Coordinate Special Events such as Benefit Fairs, and

Employee Recognition Celebrations

1998- 2002 British Telecom North America, New York, NY

Position: Human Resources Generalist

. Coordinated Visa and Green card processing

. Full responsibility for Expat and Inpat Matters

including Benefits, Relocation, Assimilation and

Orientation, Payroll and Tax

. Composed and Researched Policy and Employee manual,

. Compliance with Domestic and Foreign Labor Laws: OSHA,

ADA, EEO, Affirmative Action

. Full Cycle Recruitment of Technical, Sales, Internet and

Administrative personnel, Finance and Payroll, and

Summer Interns

. New Hire Training & Orientation; Manager Effectiveness

Training; Safety and Security

. Coordinated Employee functions such Holiday Party,

Softball Tournament, and High-Tea

. Coordinated Benefits and maintained enrollment and

changes for 401K, Medical/Dental and Insurance and

Employee Tuition Assistance.

. Employee Relations - Performance Improvement, Employee

Complaints/Investigations, Exit Interviews

. Wrote RFP for implementation of PeopleSoft and ADP

1991-1996 Cornell University, Ithaca, NY

Career Planning and Placement Representative (College of

Engineering)

Departmental Support & Research (Intra College Support Agency)

Human Resource Planning Assistant (Office of Student

Employment)

2002-2004 ADECCO Technical Temporary Services: Deloitte Consulting,

Recruiting Coordinator

1996-1998 Temporary Human Resources positions and Substitute Teaching,

City of Stamford, CT

Education and Honors

Cornell University, Ithaca, NY

BS Industrial Labor Relations/Human Resources

St. John Fisher College, Rochester, NY

Paralegal Certificate

Honors: Joseph Grossman Fellowship

Cornell Tradition Fellow

Cornell Alumni Association of Rochester Scholarship

Cornell University Council

Housatonic Community College 2009

Maturity Works for Business Program

Intensive refresher and training course covering Microsoft Word 2003,

obtaining Microsoft Office Specialist Certificate.

Franklin Covey's Focus on Business; Effective Job Strategies. Career

Planning Development stressing 21st Century Work Environment Etiquette and

Performance Expectations.

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