Customer Service Technician

**** ******** 301-***-***** (H)

Ct.

Upper Marlboro, 240-***-**** (C)

MD 20772 sydney.hwilliams@

gmail.com

Sydney H. Williams II

Objective To obtain a position in telecommunications with an

organization that is challenging and provides

professional growth and advancement opportunities.

Experience Jul 2009 - Present TSG Technical Staffing

Grp. Washington, DC

Freelance Technician

Set up and break down of meeting events

Resolve customer service issues relating to meeting

room and A/V

reservations

Ensure that LCD Projectors mounted and non-mounted,

TV/VCR and

TV/DVD Players, Standard Microphones, Wireless

Microphones are

functional.

Jul 2009 - Present Maslow Media Group

Washington, DC

Audio Visual Specialist

Resolve customer service issues relating to meeting

room and A/V

reservations.

Responsible for setting up and testing for video

conferences

for meetings and ensuring that there aren't any

problem once the

meeting takes place.

Monitor video conferencing with Polycom Systems

Ensure that LCD Projectors mounted and non-mounted,

TV/VCR and

TV/DVD Players, Standard Microphones, Wireless

Microphones are

functional.

Work with AMX, Crestron units in large meeting

spaces with

built- in AV Equipment such as LCD Projectors,

video conferences,

audio Conference Calls.

Label and maintain DVD's of meetings

Train junior employees on proper AV protocol and

local systems

Apr 2006 - Jun 2008 Vistronix, Inc

McLean, Va

Audio Visual Technician

Performed a variety of activities in support of the

corporate services

provided to business units and employees of the

corporation.

Worked with customers to effectively plan the use

of the corporations meeting space.

Reserved, scheduled and set up conference rooms and

audio visual

equipment.

Conducted inventory control of A/V and meeting

equipment, such as

LCD Projectors and microphones and resolved

customer service

issues relating to meeting room and A/V

reservations.

Also Responsible for training new Audio Visual

Technician's that are

hired.

I also was responsible for setting up and testing

for video conferences

for meetings and ensuring that there aren't any

problem once the

meeting takes place.

Feb 2005 - Dec 2005 Marriott Int'l Hotels & Resorts

Bethesda, Md

Audio Visual Technician/Loss Prevention

Was responsible for supplying, managing and

operating audio/visual, equipment such as LCD

Projectors, microphones (wired and unwired) for

hotel guests, client and priority groups.

Ensured that all equipment was in proper working

order; providing

repairs as needed.

I was also responsible for securing the hotel

interior and exterior building and insuring the

hotel guest was safe and secure.

Jun 2004 - Feb 2005 Presentation Services

Washington, DC

Audio Visual Technician

Provided audio/visual services to various hotels

and resorts.

Was primarily responsible for Projectors,

microphones (wired and unwired) for hotel guests,

client and priority groups in meeting rooms used

by the hotel staff and guests.

May 2002 - May 2004 Freddie Mac Corporation Mclean,

Va

Audio Visual Technician

Performed a variety of activities in support of

services provided to

business units/employees of the corporation.

Worked with customers to effectively plan the use

of the corporations

meeting space.

Reserved, scheduled and set up conference rooms and

audio-visual

equipment.

Conducted inventory control of A/V and meeting

equipment. such as

LCD Projectors, microphones (wired and unwired) for

employees.

Resolved customer service issues relating to

meeting room and A/V

reservations.

I also was responsible for setting up and testing

for video conferences

for meetings and ensuring that there aren't any

problem once the

meeting takes place.

Sep 1999-Aug 2000 Cable T.V. of Arlington

Arlington, Va

(Comcast Cable Comm.)

Cable Technician

Managed customers daily concerns and issues related

to

cable service.

Evaluated customer's television, cable devices,

package

plans and daily usage on an on-going basis.

Managed daily administrative duties, which included

closing

out technician reports.

Responsible for specific zone/territory and monthly

service

reports

July 1997-Sep 1999 Hargrove Communications

Oxon Hill, MD

Field Technician

Completed daily installation of satellite services

for

residential and commercial accounts.

Provided maintenance contracts for local/federal

businesses.

Managed major accounts such as American Red Cross,

Department of Transportation and Health South

Facilities.

Expanded business opportunity by offering

subcontracting to

Direct T.V. for their commercial and residential

accounts.

2009 to Present Strayer University

Prince George's Campus

Education Homeland Security Information Systems

1999 Capital Commitment Vocational Training

Washington, DC

Certification of completion in Central Office

Networking and Cabling

1997-1998 Prince Georges

Community College, Largo, MD

Completed general studies requirements

September 2003 - Present

Sound Technician for Largo High School Gospel Choir

Interests

June 2003 - Present

Sound Technician for various musical artists

Video conferencing with Picture Tel, Polycom

Skills Systems

LCD Projectors mounted and non-mounted

TV/VCR and TV/DVD Players

Standard Microphones

Wireless Microphones

Worked with AMX, Crestron units in large meeting

spaces with

built- in AV Equipment such as LCD Projectors,

video conferences,

audio Conference Calls.

I also have been a in room technician for meetings

that were taking

place.

References Available upon request

Contact this candidate