Customer Service Manager
Resume:
Ralph Sweatmon
Stockbridge, Ga. 30281
Education: Sayer College Sayer, OK 1974
General Studies
University of Maine Loring APB, Maine 1975 Loring APB, Maine 1975
Emergency Medical Technician
Kentucky State College
Law Enforcement, Maine 1975 Richmond, KY. 1978
Highlights
Extensive customer service experience
Excellent interpersonal communication skills,
Ability to remain calm in crisis situation,
Flexible Schedule
Experience
Tucker Communications
Atlanta, Ga.
Warehouse Manager 2007 to present
In charge of dispersing all equipment for technicians', daily assignments, and returning used or damaged
Equipment to Charter cable for credit. Tracking technician's daily paper work to ensure that all
Equipment and jobs assignments were accounted for.
Tucker Communications dba Charter
Cable
Atlanta, Ga.
2006-2007
Installation of cable including TV, Telephone & computer modems. Collections of money & equipment for
disconnects, both voluntary and involuntary. Liaison between the customer and Charter Cable and Technicians.
This company would not only involve technical support and installation, but also has a strong interaction
with people involved in the project.
Air Tran Airways
Atlanta, Ga,
Flight Attendant 2001-2006
2003-2006: Performed all necessary flight attendant duties. Responsibilities included assisting customers with
special needs or requests, meal and drink service, assisting pilots and other flight crew, and performing all
relevant safety procedures.
2001-2003: Night shift supervisor: Transportation department.
Transporting approximately 2000plus employees to the airport from a remote parking facility. Responsibilities
Include, safety of all passengers and on -time transportation service. Responsible for maintenance, and all Department of
Transportation regulations pertaining to the movement of passengers over a public highway.
Conway Southern Express Trucking
Delivery Driver 1996-2001
1996-2001
Driver for freight delivery, transferred to the stories department in the maintenance shop . Responsible for
supplying all repair parts for all trucks, trailers, and forklifts. Receive requests for repair parts from managers
of out stations and asked to diagnose problems over the phone. Then ship them to prevent downed equipment.
Also worked as a trailer mechanic, repairing downed trailers, moved to the tires shop . There my responsibilities
included shipping tires for all 2000 trucks, 4000 trailers, and 1000 forklifts, while keeping a supply on hand
for emergency use.
Eastern Airlines
Baggage Handler
1985-1989
Load and unload passenger baggage and freight (animals, perishables) on and off planes as they arrive at gates.
Used motorized luggage carts, scissor-lift truck or forklift truck to carry baggage on the airport road system .
Operate and place mobile stairs to enable passengers to or leave the aircraft . Check for any priority baggage and
assign all baggage to the correct carousel. Transferred to stories in aircraft maintenance, accountable for all
aircraft parts in storage. Bought, sold, and browed parts from other airlines to prevent downed or delaying
aircraft.
Mt Washington Police Department 1979-1985
As a patrolman, answer calls involving fires, traffic accidents, and various misdemeanors and felonies.
Make arrests and issues citations.
Gather preliminary information as responding officer on criminal call, prepares relevant reports to pass the
information gathered on to the assigned investigator, assist investigator in case preparation and act as criminal
investigator for the department as required. Escort prisoners and serve warrants.
Complete reports of arrests, traffic accidents, interviews, and log all evidence and property received . Attend
training sessions. Assist in case preparation as required, and testify in court.
Assigned as public relations officer, answering all media and citizen questions concerning any complaints
involving a case or questions about the department. .
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