Manager Service
Resume:
Ricardo Acevedo
Alexandria, VA 22302
Phone: 703-***-****
Email: *********@*******.***
Objective
A career with a progressive organization that will use my education,
skills, abilities and experience in an high prestige capacity, where I can
effectively contribute to operations in any capacity that best matches my
skills and experience.
Professional Experience
BRIO TUSCAN GRILL
McLean, VA
2007-2009
SERVER/ TRAINER
(2007 - 2009)
. Serve and clear food and beverage items according to function
requirements. Attend all pre-shift meeting to ensure knowledge of
event menu and requirements. Ensure full knowledge of menu and
beverage selections for the event.
. Maintain cleanliness in all banquet function areas and storerooms as
assigned. Ensure that all side stations are stocked to appropriate
standards for particular function. Communicate clearly with all
banquet guests to ensure proper service. Perform other duties as
assigned.
CHEESECAKE FACTORY
Arlington, VA
2006-2007
Server
. Provided more formal service emphasizing personal, attentive treatment
and a more leisurely pace. Escorted guests to tables, received and
taken guest orders and process in a timely manner through cheesecake
factory systems.
. Communicate with support crew and management, Assist with orders to
go, as needed.
Trainer
. Opened new locations Dulles Town Center and FairOaks Town Center.
Generated management reports. Trained and supervised 140 employees.
The AMERICAN CAFE (RTI)
Arlington, VA
2002-2006
Assist Manager
. Oversee service in the restaurant, estimate how much food and beverage
will be used, and place orders with suppliers. Checked the deliveries
of fresh food and baked goods for quality. Ordered supplies of non-
food items, such as dishes and silverware, cooking utensils, and
cleaning products. Arranged to have equipment repaired or maintained
and schedule other services.
. Managers total cash and charge receipts at the end of each day.
Generated management reports. Trained and supervised 50 employees.
Resolve customer complaints about food or service.
Trainer
. Training all employees in the restaurant, orient staff and oversee
their training. Instructed trainees on effective management
techniques, some of which was unique to the restaurant.
. Taught new hires the procedure for dealing with conflict on the job,
went over different motivational techniques to spur better performance
and service. Engage new managers in role-playing exercises to better
prepare managers for realistic situations on the job.
RUBY TUESDAY (RTI)
Arlington, VA
2000-2002
Assist Manager
. Identify and estimate quantities of foods, beverages, and supplies to
be ordered. Maintain relationships with customers and staff. Update
and use job-related knowledge. Schedule staff work hours and
activities. Evaluate health and safety practices against standards.
Organize, plan, and prioritize.
. Made decisions and solve problems concerning menus and staff. Judged
the quality of food, preparation, and job applicants. Record
information about inventory and health practices. Handle food,
utensils, and bookkeeping materials. Monitor food preparation and
cleaning methods. Implement ideas or products.
Trainer
. Trained employees on operational procedures: how to cook and prepare
food, portion sizes, running the register, opening and closing
procedures, identifying forgery or theft and making bank deposits.
. Completed procedure for hiring employees and filled out the necessary
paperwork. Instructed personnel on detailed cleaning, building
maintenance, sanitation and safety procedures.
Education
ITT-Technical Institute
Springfield, VA
2009- Present
Bachelor of Architect Computer Drafting and Design
Gwynn Park High School
Brandywine, MD
1995-1999
Diploma of General Studies
Certificate, Customer Achievement, 2001
Hardware / Software
Windows Explorer, Microsoft Office (Word, Excel, Access, PowerPoint),
Network Hubs & Routers
References available
[pic][pic][pic][pic][pic][pic][pic][pic][pic][pic][pic]
Contact this candidate