Customer Service High School

Isabel Benitez

*** ******** ***, ********, **, **069 . 972-***-****

Objective To obtain a position in ______________ utilizing my

previous experience

Experience Regulator Technologies (a division of Emerson Electric),

McKinney, TX, 1979 - 6-30-10

Formerly known as Fisher Controls

FAST Parts Customer Service Assistant, 2007 to Present

Analyzed each part number and reviewed sales order to

determine parts availability in an effort to achieve

timely delivery

Maintained production lines by releasing, printing and

prioritizing work orders

Directly interacedt with customers to assist in any

problem resolution, improve delivery dates and ensure

overall customer satisfaction

Provided delivery quotes after reviewing parts

availability

Located parts and coordinated orders as the parts

availability dictates

Expedited certain parts with the buyer to improve delivery

date

Resolved customer inquiries, including freight tracking,

substitutions and misshipments

Performed general office duties such as answering phones,

writing emails, filing, printing, faxing, etc.

Publications, 2004 to 2007

Acted as operator in answering 1-800 number for customers

worldwide, resolving customer inquiries and providing

distributor or representative information based on their

region

Maintained inventory levels for production lines and

customers

Maintained filing system to include only 5 years of

documentation

Assembled approximately 50 books for each Regulator School

up to four times a year

Set printer according to specifications to print books,

letters, literature and schematics

Served as liaison between shipping and managers to fulfill

work orders on display boards according to management's

specifications

Light Assembler, 1979 to 2003

Received instructions regarding type of unit assembly and

testing operations involved

Selected parts per the manufacturing order pull sheet and

checked for correct quantity

Performed all operations involved in the subassembling of

parts and the assembling of units and products

Tested completed units for performance against

predetermined standards

Disassembled units requiring repair, inserted required

parts and reassembled

Required ability to lift 40 pounds

Received order and reviewed pull sheet for required parts

Located and pulled required parts to complete order

Soldered components, resistors etc on and off, tested and

trouble shoot pc boards.

Education & High School Diploma

Training McKinney High School

Additional Fluent in both English and Spanish (can speak, write and

Skills read), 10-key, Typing, Oracle,Internet

References References are available on request.

Contact this candidate