Sales Project Manager

HIGHLIGHTS

. **+ years in the Information Technology industry serving in project

management, business analyst, and programmer roles developing and

executing business applications and web-based solutions.

. 15+ years of strong and proven experience reviewing, analyzing and

evaluating business systems and user needs.

. 15+ years documenting requirements, defining scope and objectives,

and formulating systems to support overall business strategies.

. PMP certification with Business Process Management, Software

Development Life Cycle, Software Process Improvement, and Best-fit

Practices working knowledge.

. MS Project, Visio, Access, Excel, PowerPoint, Sharepoint; Primavera

Project Planner; PL/SQL Developer; Mercury Quality Center;

Pegasystems; Dreamweaver; HTML.

EXPERIENCE

Project Manager / Senior Business Analyst / Process Architect

ServiceMaster Corporation, Memphis, TN

October 2002 - present

. Manage project scope and timeline by defining tasks and resources

and monitoring and communicating project status on IT development

efforts of business application systems.

. Develop and implement business systems by providing project and

process management to functional units or cost centers.

. Partner with customers, stakeholders, and IT development teams to

identify and manage processes and determine feasible business and

technical solutions.

. Guide and facilitate business and IT teams thru the requirements-

gathering, analysis, design, development, testing, and

implementation project phases in order to achieve realistic,

measurable, and quality-driven results.

Senior Business Applications Analyst

FedEx Services Corporation, Memphis, TN

June 2000 - October 2002

. Delivered executive information systems, decision support systems,

and sales reporting for sales management and account executives.

. Developed and implemented a project plan to deliver global

connectivity and systems access, distributed mail, voicemail,

software and hardware to nearly 1500 sales professionals.

. Collaborated with Sales-IT team in defining and documenting a

quality assurance process for shrink-wrap and software upgrades

rolled-out to the sales force.

Business Applications Analyst

FedEx Express Corporation, Memphis, TN

January 1998 - June 2000

. Defined and documented functional requirements and specifications

on distributed mail system for over 500 sales professionals.

. Directed technical support and communicated mail procedures for

sales training on distributed mail system.

. Delivered technical evaluations and recommendations on web-based

presentation tools and sales information technologies.

Computer Programmer

Shelby Group International, Inc., Memphis, TN

October 1993 - August 1996

. Worked with IT development team and end-users to implement new

Inventory and Purchasing system modules.

. Designed front-end applications such as reports and screens using

System Builder+ application software and back-end processes using

Universe Basic relational database language.

EDUCATION

. Project Management Institute: Project Management Professional (PMP)

Certification - August 2007

. University of Memphis: Masters of Business Administration -

Management Information Systems

. Christian Brothers University: Bachelor of Science - Telecommunications

Information Systems

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